Dennis Callaghan

ClickFox Inc. and E.piphany Inc. are each developing software designed to give enterprises better insight into the state of their customer dealings. The companies last week announced products that apply analytics to phases of the CRM (customer relationship management) process—customer service and marketing, respectively—with the common goal of making those processes more effective. Startup ClickFox […]

MessageCast Inc. is developing technologies designed to help enterprises conduct legitimate marketing campaigns that differentiate themselves from spam in the eyes of both customers and spam filters. The companys LiveMessage message delivery technologies use alternatives to SMTP, the spam-prone protocol used by e-mail, to enable enterprises to contact prospective customers on an opt-in basis and […]

Siebel Systems Inc. plans to fight the Securities and Exchange Commissions latest complaint against the company alleging that the customer relationship management software company has again violated Regulation FD disclosure rules. San Mateo, Calif.-based Siebel issued a statement late Tuesday night saying that an “extensive internal review” of the SECs allegations turned up no violation […]

The retreat of Yahoo Inc. and America Online Inc. from the enterprise instant messaging space means that enterprises looking to manage their growing use of public IM networks will need to look elsewhere. Microsoft Corp., the last of the three large public IM network providers with an enterprise platform, plans to strengthen integration between its […]

After fits and starts, Salesforce.com Inc. finally made its debut on the public market as its stock opened at $11 per share on the New York Stock Exchange, trading under the symbol “CRM.” Salesforce.coms stock surged throughout the first day of trading, going as high as $17.30 before closing at $17.20, an increase of 56 […]

This falls Comdex show has been canceled as the organizers of the marquee IT event seek greater participation from large IT companies and evaluate ways to make it more relevant to technology buyers. “Comdex was very relevant in the early days, when the industry was in its infancy,” said John Halamka, CIO of Harvard Medical […]

Expanded platform support and analytical and data manipulation capabilities are in the offing for enterprises looking to expand their use of business intelligence technologies. New products on the way from Actuate Corp. and MicroStrategy Inc. are designed to help businesses grapple with new challenges, such as getting a better handle on business activity and performance […]

While the Google Inc. initial public offering has captivated the tech world, a wave of other IPOs, led by hosted CRM service provider Salesforce.com Inc., are in the pipeline that demonstrate businesses growing reliance on hosted application utilities. The Salesforce.com IPO, delayed by a number of issues after an expected March launch, will be a […]

The Federal Trade Commission on Tuesday told Congress that a proposed National Do Not E-mail registry was unworkable until a universal e-mail authentication standard was adopted. However, this technological step may in turn make such a registry unnecessary. The announcement should give another boost to fast-moving initiatives to better authenticate senders of e-mail by improving […]

Enterprises looking for integrated messaging and collaboration software will soon get an enhanced offering from Oracle Corp. OCS (Oracle Collaboration Suite) 3.0, due in the fourth quarter, adds an instant messaging capability to complement the suites e-mail, voice mail, calendar, Web conferencing and file management features, said officials in Redwood Shores, Calif. Version 3.0 will […]