Dennis Callaghan

Siebel Systems Inc. has largely completed an effort to integrate key features of its acquired UpShot hosted CRM application service with its Siebel CRM OnDemand service, as it renews its efforts to crack the SMB (small to midsized business) market. The CRM software company last week announced that it has formed a separate SMB business […]

Ease of use and ease of customization have long been enterprise needs that CRM (customer relationship management) software developers have sought to meet, often with mixed results. Onyx Software Corp. and SAP AG will attempt to solve both issues with technology that allows enterprises to customize CRM applications by designing their own business processes without […]

As expected, Siebel Systems Inc. on Wednesday reported a decline in revenues and profits for its second quarter ended June 30, a performance that will prompt a number of new initiatives at the company to boost performance, including cost cutting. Revenues have fallen year-over-year at Siebel for 12 consecutive quarters. In the second quarter, total […]

Hyperion Solutions Corp. on Wednesday joined the chorus of software companies separating the chairman and CEO roles, while reporting revenue and profit increases and a small acquisition. The business performance management and intelligence software company announced that Jeff Rodek is relinquishing the CEO title while remaining as executive chairman of the board. Godfrey Sullivan, president […]

IBM Corp. on Monday announced several new application development tools for its Lotus Workplace messaging and collaboration platform. The tools, announced at IBMs Rational Software Development User Conference in Grapevine, Texas, are the first offered for the Lotus Workplace platform. Theyll be developed by the Rational Group, but branded and sold by IBMs Lotus Software […]

Microsoft Corp.s plan to let users of its Live Communication Server 2005 collaboration software swap instant messages directly with users of America Online Inc.s and Yahoo Inc.s public IM networks may have a muted impact on fostering enterprise IM interoperability. While hailed as a milestone in breaking down barriers between competitive IM services, the move, […]

IBM Corp. announced Wednesday that it has signed an agreement to acquire business intelligence tools developer Alphablox Corp., IBMs first acquisition of a BI tools vendor. Though the acquisition has not yet closed, IBM has already taken over branding of Alphablox technology, which it calls DB2 Alphablox for Unix and Windows version 5.6. Alphablox, of […]

Salesforce.com inc. is preparing an upgrade to its hosted CRM (customer relationship management) service that addresses a long-standing complaint with such offerings—limited customization. The new forecasting capabilities in the Salesforce.com Summer 04 release, due this month, will go a long way toward serving enterprises divergent forecasting needs, sources close to the San Francisco company said. […]

Bo Manning has left Pivotal to take over as president and CEO of policy management software company Orchestria. Divesh Sisodraker replaces Manning as president and CEO at Pivotal Corp., the CRM division of Chinadotcom Corp. Sisodraker had been Pivotals chief financial officer since October 2001 and was the companys vice president of corporate development for […]

Groove Networks next week will release Version 3 of its flagship peer-to-peer collaboration suite, changing the name and increasing the price to allow for new functionality. The product, formerly known as Groove Workspace, becomes Groove Virtual Office in this release. The new name reflects the companys increasing focus on connecting remote employees. A host of […]