Dennis Callaghan

Low-cost e-mail server developer Gordano Ltd. will bring together its products under a single brand, paving the way for a move into other types of messaging software. Gordano is introducing the Gordano Messaging Suite, encompassing its NTMail and GLMail brands. NTMail was a Windows 2000 and XP-based product while GLMail was for AIX, Solaris and […]

TopicalNet Inc. announced the last piece of its acquisition strategy Tuesday, agreeing to buy content management software developer Lightspeed Interactive Inc. Upon closing of the deal, the company will then change its name to Lightspeed Inc. Financial terms of the deal were not disclosed. Lightspeed is the fifth company TopicalNet has acquired since April of […]

NEW YORK—Tom Siebel sees an enterprise computing future thats dominated by automated business processes and thats based on best practices and applications delivered as Web services. Speaking in front of an overflow crowd at DCIs Customer Relationship Management Conference and Exposition here Wednesday, the Chairman and CEO of Siebel Systems Inc., added that emerging XML […]

Software upgrades from E.piphany Inc. and Siemens Information and Communication Networks Inc. aim to make the companies respective customer service applications easier to configure and integrate with other applications. E.piphany this week is expected to begin shipping E.piphany Service 6.0, which completes the San Mateo, Calif., companys move to add J2EE (Java 2 Enterprise Edition) […]

As U.S. health care costs soar and health insurance companies get most of the blame, many of those companies are turning to the Web to improve customer relations while reining in administrative costs. Health maintenance organization CorVel Corp. recently deployed Crystal Decisions Inc.s Crystal Enterprise information delivery platform at its CareMC.com managed care Web site […]

Plumtree Software Inc. announced Monday a new portal offering specifically designed for human resources departments. The new portal, known as the Plumtree Portal Solution for Employee Services, provides an online resource center of content, services and systems for a companys employees and retirees and their spouses, providing access to human resources information and other employee […]

Novell Inc. saw revenues climb and losses turn to profits in its fiscal third quarter ended July 31. The Provo, Utah-based Internet software and services provider reported revenues of $282.3 million in the quarter, up from $249.1 million in the same year-ago period. After losing $19.3 million in last years fiscal third quarter, Novell turned […]

SAP AG and FrontRange Solutions Inc. are both expected to demonstrate new CRM applications at the DCI Customer Relationship Management Conference and Expo in New York City next week, showing off a new portal interface and .Net architecture, respectively. SAP, according to sources, will preview version 3.1 of its mySAP CRM application suite, which will […]

Customer service and knowledge management software developer ServiceWare Technologies Inc. announced Wednesday that it has acquired most of the assets of enterprise portal software developer InfoImage Inc. The deal gives ServiceWare all of the technology and certain customer contracts of InfoImage, which had previously declared bankruptcy, in exchange for a contingency fee of up to […]

Collaboration software developer eRoom Technology Inc. will announce Monday the next version of its hosted service, eRoom.net 6.0, promising mostly ease-of-use improvements. The hosted service offers similar technology and interface as the licensed version of the digital workspace software. Improvements in this version include easier and better integrated business process and approval management and a […]

Microsoft Corp.s forthcoming CRM application is expected to be the first business application fully built on the companys .Net Framework when it becomes available later this year. In the meantime, other customer relationship management software developers, including Salesforce.com, Firstwave Technologies Inc. and Banter Systems Inc., are embracing the technology. San Francisco-based Salesforce. coms new Offline […]

Crystal Decisions on Monday released the latest version of its reporting tool, Crystal Reports, adding new Java support and integration capabilities. This version, Crystal Reports 9, is designed to take the application to a wider market, according to company officials in Palo Alto, Calif. Developers will now be able to integrate reporting capabilities from Crystal […]