Dennis Callaghan

Online customer service software developer RightNow Technologies Inc. today introduced a new package of services that map to best practices for customer service. The best practices, gleaned from the Bozeman, Mont., companys own experiences in developing software and hosted services for customer service, are being combined in a platform known as ProServices. There are three […]

The next major upgrade of Microsoft Corp.s Exchange messaging server will feature integrated mobile support and an improved Outlook client, officials announced last week. Code-named Titanium, the server upgrade is due in the middle of next year and will include Microsofts Mobile Information Server, or MIS, integrated at the server level to provide mobile messaging […]

New search and knowledge management products from Entopia Inc., Divine Inc. and iPhrase Technologies Inc. are vying for IT managers attention with promises that they will make it easier to organize information and get more accurate search results as a consequence. Version 1.4 of Entopias Quantum knowledge management software, to be unveiled this week, includes […]

New search and knowledge management products from Entopia Inc., Divine Inc. and iPhrase Technologies Inc. are vying for IT managers attention with promises that they will make it easier to organize information and get more accurate search results as a consequence. Entopia next week will announce version 1.4 of its Quantum knowledge management software. The […]

During a week in which most software companies were happy if revenues didnt fall too much, Documentum Inc. reported a 17 percent increase in second-quarter revenues over last years, including a 26 percent increase in software license revenues. The enterprise content management software developer recorded revenues of $54 million for the quarter, up from $46.1 […]

Data warehousing and business intelligence software developer Informatica Corp. enjoyed a slight increase in revenues in the second quarter of 2002 from the same period last year, turning a modest profit in the process. Actuate Corp. meanwhile, which competes in the related information delivery space, maintained profitability despite a sharp drop in license revenue. Redwood […]

Though in different sectors of the customer relationship management software space, E.piphany Inc, Kana Software Inc., AskJeeves Inc., Applix Inc. and Aspect Communications Corp. all told a similar story in their earnings announcements Thursday: declining revenues, and for some, widening losses. E.piphany, of San Mateo, Calif., saw second-quarter revenues fall to $19.4 million from $32.3 […]

Siebel Systems Inc. will eliminate more than 1,100 jobs, about 15 percent of its workforce, this quarter as it scales down its business in the wake of falling earnings and revenues, company officials said Wednesday. Siebel reported revenues of $405.6 million in the second quarter, ended June 30, down from $560.2 million in the same […]

In a move financial analysts were expecting all week, Bob Pittman resigned as chief operating officer of AOL Time-Warner Inc. Thursday. At the same time, the company promoted a number of executives from its entertainment division, leading to speculation that Pittman had lost a power struggle at the New York City-based company. Pittman had just […]

Content management software developer Interwoven Inc. promoted president and COO John Van Siclen to CEO late Wednesday. Van Siclen, who will retain his other titles, succeeds outgoing CEO Martin Brauns, who will remain as chairman of the Sunnyvale, Calif., company. Van Siclen joined Interwoven in 1999 as vice president of business development and worked his […]

Informatica Corp. filed a patent infringement lawsuit Monday against Acta Technology Inc. The suit, filed in U.S. District Court in Northern California, accuses Acta of infringing on three of Informaticas patents. Two of the patents relate to performing data transformations in data warehousing and the third relates to ETL (extraction, transformation and loading) throughput in […]

Netegrity Inc.s namesake application security platform continues to take shape with the companys announcement this week that it will have the identity management and Web services security pieces in place by October. The IdentityMinder and TransactionMinder software will enable companies to manage user roles and access rights, as well as secure applications delivered to their […]