eWEEK EDITORS

Every company that sells a product using a catalog and a toll-free phone number is trying to push that business to the Web. But many are seeing their profit margins erode in the process, as they give up the chance to upsell callers — or give up customers who are frustrated by the online experience […]

Shareholders, customers and employees of Hewlett-Packard and Compaq should be thankful for the laws of the United States that mandate a careful review of all mergers such as that proposed between the companies. The time it takes the Securities and Exchange Commission and the Department of Justice to look things over imposes an opportunity to […]

I ended my article, “Theres No Place Like Home Security,” by asking readers how to thwart script kiddies and hackers. Readers brought to my attention a Web site called www.myNetWatchman.com, and after reviewing the site, I couldnt be more impressed. The site allows you to download a free agent that parses your firewall logs and […]

It will probably be another five years before the economic case is made for enterprises to tie their voice and data traffic together on a single network, say Gartner analysts watching the convergence of fiber-based networks. But the cable providers arent waiting around: The multiple system operators (MSOs) spent $12.43 billion upgrading their infrastructures and […]

Storability Inc., until now a storage service provider, will launch a packaged version of its system designed for large enterprises and companies looking for enhanced services opportunities. The software, AssuredStorage Management System, or ASMS, focuses on multisite situations, such as worldwide corporations and telecommunications companies, said Eric Bart, vice president of engineering for the Southboro, […]

The moment Roy Bell hit the elevator button on the 78th floor of One World Trade Center to go to the 102nd floor on the morning of Sept. 11, the first plane hit. Little did he know he was about to cheat death several times in the next 90 hair-raising minutes. Sheets of fire shooting […]

Webmaster, IBM.com Age: 35 Education: Masters in computer science, University of Guelph (Canada) Favorite junk food: Potato chips Favorite TV show: The Simpsons Car: 2000 Toyota Camry David Leip oversees one of the Webs biggest operations. With some 4.5 million Web pages, IBM.com, along with an affiliated call center, generated $9.2 billion in revenue last […]

I-managers who arent convinced that e-mail is their weakest link should be prepared to say goodbye to valuable intellectual property — and they may be leaving themselves open to corporate espionage, public relations fiascoes and legal liability. Atabok, an e-mail security technology provider, estimates that about 60 percent of a companys intellectual capital can be […]

Competition in the Unix server market will heat up in the coming weeks with the release of two systems from market leaders Sun Microsystems Inc. and IBM. On Sept. 26, sources said, Sun will release a new top-of-the-line server, the Enterprise 15000—code-named Starcat—which is being positioned to succeed the E10000, a 64-processor system that sells […]

EMC: Big Data EMC rolled out three new high-end storage systems in a refresh of its Symmetrix 8000 Enterprise Storage family. The new systems include the Symmetrix 8830, which holds up to 69.5 terabytes of data in a single cabinet and is the highest-capacity storage device in the industry, the company claims. EMC also introduced […]

Where circuit-switched networks failed, IP pipes saved the day – at least for companies that knew how to use them. The diverse routing features of voice-over IP helped loved ones get through to Manhattan in the hours after the World Trade Center towers collapsed when wireless and circuit-switched calls rang fast busy. But it may […]

HARLINGEN, Texas – In a small adobe complex of apartments and offices minutes north of the Mexican border, Fergus Kear, an Indiana attorney, sits in a vinyl chair in a clean, quiet room as an IV drips an unregulated, untested formula of herbal compounds into his veins. He is in the advanced stages of melanoma, […]