Gary Barnett

Gary Barnett is the Chief Technology Officer and Executive Vice President of Technical Services and Research & Development at Aspect. As CTO, Gary is responsible for corporate planning, product architecture, and product lifecycle management. He also oversees strategic partnerships and long-term product integration plans that support enterprise-level applications. As Executive VP, Gary ensures that customers receive the level of product support required to achieve their goals in collections, customer service, and sales and telemarketing. Gary also leads the company's technology development effort and is responsible for delivering all current and future Aspect solutions. Previously, Gary served as president and CEO at Aspect. Before that, Gary was a founding engineer at Octel Communications. In 1987, Gary was a founder of Prospect Software, a company that pioneered computer-telephony integration in the early 1990s. Gary holds a Bachelor's degree from Western Kentucky University and a Master's degree in Computer Science from the University of Kentucky. He can be reached at info@aspect.com.

How to Optimize Business Process ROI with Unified Communications

Expanding a unified communications (UC) strategy to business processes in the contact center can extend the benefits outside the enterprise to the end consumer, ultimately leading to improved customer...

Latest Posts

AI Policy and Governance: What You Need to Know

AI policies and governance are essential for organizations to ensure the responsible use of AI technology. Learn more about their importance in this guide.

Portal26’s Neil Cohen on the State of Generative AI 2023 Survey

I spoke with Neil Cohen, Head of Go-To-Market Strategy for Portal26, about a new survey that details how businesses are using generative AI. The...

Persistent Systems CTO Pandurang Kamat on Generative AI in the Enterprise

I spoke with Pandurang Kamat, CTO of Persistent Systems, about generative AI’s impact on customer service, navigating AI challenges, and responsible AI. See below for...

20 Best Neural Network Software for 2024

Discover the 20 best neural network software. Learn about the features of each software and find the best one.

AWS Aims to Reinvent Contact Centers with Gen AI

At its re:Invent conference, AWS delivers end-to-end contact center innovation.