Gina Roos

Kana Software has unveiled a cloud customer service suite targeting midsize and growing businesses, as well as divisions and subsidiaries of larger enterprises. Kana Express features a new user interface, advanced analytics and international language support. By leveraging cloud computing, Kana Express offers secure management of phone, email, live and automated chat, social and Web […]

Swiftpage has launched a new version of its Saleslogix customer relationship management (CRM) software for mobile users. Designed to help businesses take advantage of sales opportunities on-the-fly, Saleslogix Mobile allows salespeople to manage accounts, take and update orders, and respond quickly to customers. “Companies want the flexibility to equip their people with the right information […]

The biggest return on mobile strategies by retailers is increased customer loyalty and personalization, and not mobile transactions, according to a survey of more than 100 retailers conducted by EPiServer at the Internet Retailer Conference & Exhibition (IRCE 2013). The study shows that 46 percent of retailers who already have a mobile strategy and 74 […]

As businesses of all sizes worry about how to securely protect their company’s data, Cirrity has launched vStream, a disaster recovery as a service (DRaaS) offering that automates real-time disaster recovery to the cloud. What’s unique about the service is that it eliminates the need to match storage-to-storage hardware, said Cirrity. With vStream, any storage […]

Small and midsized businesses (SMBs) continue to adopt cloud-based applications as a way to meet their IT requirements and their employees’ need to access information from anywhere at any time, according to a new study conducted by Spiceworks Voice of IT market insights program. The survey also finds that both companies and their employees play […]

Anturis has launched the commercial version of its cloud-based monitoring and troubleshooting platform for Web services and IT infrastructure. The browser-based cloud platform targets small and midsize businesses that typically don’t have access to or budgets for a dedicated IT department, said Anturis. Building on the beta product, the enterprise-grade IT monitoring platform adds several […]

As the market for Microsoft Lync continues to grow, Snom Technology has expanded its portfolio with the addition of HP’s Lync-optimized desktop IP phones, giving the developer of IP desktop business phones a broader unified communications product line. As an HP channel partner, Snom will market and sell the HP 4110 and HP 4120 IP […]

Joining forces in a market that is gaining ground, Stratasys, a specialist in 3D printing and additive manufacturing, and MakerBot, a specialist in desktop 3D printing, announced a definitive merger agreement. The deal is expected to give Stratasys access to affordable desktop 3D printer technology to help drive growth, while MakerBot will take advantage of […]

Xplore Technologies upgraded its iX104C5 dual-mode sunlight-readable (DMSR) ultra-rugged tablet with Long Term Evolution capability. The LTE-enabled tablets are designed to deliver increased connection speeds and capacity, reduced energy consumption and lower operational costs in field, said the company. Xplore first unveiled the iX104C5 family of tablets for enterprise users in 2011. The new LTE-enabled […]

Broadview Networks announced that its enterprise-grade cloud business phone system, OfficeSuite, has been added to Synnex’s SMB cloud-based voice over IP (VOIP) service portfolio via the CLOUDSolv unified communications (UC) offering. OfficeSuite is designed to enable Synnex resellers to easily build a recurring revenue stream while solving their customers’ needs, said the cloud-based business communications […]

HTC announced the arrival of the Butterfly S smartphone at its launch event in Taiwan, Engadget reported. The 5-inch 1080p display is powered by a Snapdragon 600 1.9-GHz quad-core processor, (which Engadget noted is faster than the HTC One), and features many of the innovations launched with the HTC One earlier this year, including the […]

KANA Software has released the latest version of its LAGAN Enterprise customer service suite to help the public sector meet its “digital first” strategies, while reducing costs and improving public service engagements. The upgrade delivers a new knowledge management platform, support for a mobile employee strategy and a 24/7 online self-service function as well as […]