Close

Linh C. Ho

About

Linh C. Ho is Director of Product Marketing at OpTier, Inc. Prior to OpTier, Linh was senior product marketing manager at Compuware, as well as at Proxima Technology. Linh has over 10 years in the IT service management market. Linh is a co-author of two itSMF books: “Global Best Practices for IT Management” and “Six Sigma for IT Management.” Linh also served on the review team for several itSMF books, including ITIL V3 Foundations. She has written articles and spoken at conferences on the topics of Six Sigma, ITIL and IT service management. Linh is certified ITIL v3 and a Six Sigma Champion. She holds an Honors Baccalaureate in Commerce, International Business Management and Management Information Systems from the University of Ottawa. She can be reached at linh.ho@optier.com.

How to Move Beyond the CMDB in ITIL Version 3

Data without any context or meaning is not useful to anyone. When the data is processed and presented, it becomes meaningful information with which the user can make informed decisions. In IT service management, providing the right information to the right people at the right time empowers IT, business managers and executives. It allows them […]

How to Move Beyond the CMDB in ITIL Version 3
Applications

How to Use Six Sigma to Complement ITIL v3

In the previous two articles, we looked at what Six Sigma is and how it can be applied to ITSM (IT service management) by highlighting relevant techniques. The techniques described in the previous article are those that are commonly used by IT shops whether their companies are Six Sigma-committed at the corporate level or not. […]

How to Use Six Sigma to Complement ITIL v3
IT Management

Six Sigma Techniques for IT Management

While Six Sigma is a proven quality method in the business world championed by some of the renowned Global and Fortune 500 company leaders, what can it do for IT service management (ITSM)? In the first article of this series (Part 1), we covered the basics of Six Sigma and its core DMAIC (Define, Measure, […]

Six Sigma Techniques for IT Management
IT Management

How to Apply 6 Sigma Quality Practices to Your Business

Part I: Six Sigma for IT Service Management-What you need to know: Delivering and supporting IT services is not enough to make IT a driver of business value. As IT increasingly plays an integral part in the business, it must consider new approaches to improve service quality and process efficiency to become more aligned and […]

How to Apply 6 Sigma Quality Practices to Your Business
IT Management