Linh C. Ho is Director of Product Marketing at OpTier, Inc. Prior to OpTier, Linh was senior product marketing manager at Compuware, as well as at Proxima Technology. Linh has over 10 years in the IT service management market. Linh is a co-author of two itSMF books: “Global Best Practices for IT Management” and “Six Sigma for IT Management.” Linh also served on the review team for several itSMF books, including ITIL V3 Foundations. She has written articles and spoken at conferences on the topics of Six Sigma, ITIL and IT service management. Linh is certified ITIL v3 and a Six Sigma Champion. She holds an Honors Baccalaureate in Commerce, International Business Management and Management Information Systems from the University of Ottawa. She can be reached at email@example.com.