Linh C. Ho

Linh C. Ho is Director of Product Marketing at OpTier, Inc. Prior to OpTier, Linh was senior product marketing manager at Compuware, as well as at Proxima Technology. Linh has over 10 years in the IT service management market. Linh is a co-author of two itSMF books: “Global Best Practices for IT Management” and “Six Sigma for IT Management.” Linh also served on the review team for several itSMF books, including ITIL V3 Foundations. She has written articles and spoken at conferences on the topics of Six Sigma, ITIL and IT service management. Linh is certified ITIL v3 and a Six Sigma Champion. She holds an Honors Baccalaureate in Commerce, International Business Management and Management Information Systems from the University of Ottawa. She can be reached at

How to Move Beyond the CMDB in ITIL Version 3

Data without any context or meaning is not useful to anyone. When the data is processed and presented, it becomes meaningful information with which the user can make informed...

How to Use Six Sigma to Complement ITIL v3

In the previous two articles, we looked at what Six Sigma is and how it can be applied to ITSM (IT service management) by highlighting relevant techniques. The techniques...

Six Sigma Techniques for IT Management

While Six Sigma is a proven quality method in the business world championed by some of the renowned Global and Fortune 500 company leaders, what can it do for...

How to Apply 6 Sigma Quality Practices to Your Business

Part I:Six Sigma for IT Service Management-What you need to know:Delivering and supporting IT services is not enough to make IT a driver of business value. As IT increasingly...

Latest Posts

Will AI Replace Me?

Artificial intelligence is becoming increasingly sophisticated, but will it ever replace humans? Learn about the potential of AI and its impact on the workforce.

Big Changes in Gartner’s 2023 Magic Quadrant for Contact Center as a Service

The 2023 MQ for CCaaS shows the vendor landscape is changing and should continue to with the rise of AI.

Vanguard Chief Data Analytics Officer Ryan Swann on Boosting Analytics Performance

I spoke with Ryan Swann, Chief Data Analytics Officer at Vanguard, who discussed the advantages of using a centralized, co-located data and analytics team. Among...

10 Top Artificial Intelligence Certifications 2023

Artificial Intelligence (AI) is becoming increasingly important in the modern world. Explore the top 10 AI certifications for 2023 and learn how to get certified.

How AI Will Change and Not Change Your Business

Artificial intelligence (AI) is transforming the way businesses operate. Learn how AI will change and not change your business.