Nathan Eddy

On average, customers of midmarket companies would pay a 20 percent maximum premium for exceptional service. In contrast, larger companies could only charge a maximum premium of 15 percent, according to the “2011 Report on the Impact of UC on SMB Customer Service,” conducted by Webtorials. Additionally, 58 percent of the respondents prefer to do […]

Rep. Anna Eshoo, D.-Calif., introduced the Next Generation Wireless Disclosure Act to help consumers understand network reliability, coverage and pricing-which are becoming pressing concerns as more consumers use their smartphones, tablets and other mobile devices to stream video and other data-intensive applications and services. The bill states that without a standard definition of 4G wireless […]

California Academy of Sciences Boasting a planetarium, a natural history museum and a four-story tropical rainforest encased in glass, the complex sports a new building by architect Renzo Piano, which qualified for platinum LEED status. Cartoon Art Museum From editorial cartoons to comic books, graphic novels to anime, Sunday funnies to Saturday morning cartoons, the […]

Handset maker Nokia-which earlier this year revealed plans to team up with Microsoft on smartphone operating systems-has announced that Michael Halbherr has been appointed executive vice president to spearhead the company’s revised mission in mobile and location-based services. Effective July 1, Halbherr will become a member of the Nokia Leadership Team, reporting to CEO Stephen […]

International sales are a vital and growing part of the market for small to midsize businesses, according to a study conducted by The Business Journals. The study found that nearly a quarter of U.S. small firms surveyed said some portion of their business sales came from overseas, while another 6 percent expect to join their […]

Toshiba’s Digital Products Division, a division of Toshiba America Information Systems, introduced the DX1215, the company’s first all-in-one PC for the U.S. market. The DX1215 is being marketed as an all-purpose entertainment hub offering enhanced audio capability with performance and technologies for high-definition entertainment and multitasking. The DX1215 features a 21.5-inch diagonal touch-screen display that […]

“Trusted malware” is continuing to grow at an alarming rate, according to a new report that provides insight, background and analysis on the trends and developments in the global threat landscape by Internet and mobile security provider AVG Technologies. In the second quarter, AVG’s Threat Labs saw an increase in the number of stolen digital […]

Building on the Federal Communications Commission’s Consumer Empowerment Agenda, FCC chairman Julius Genachowski announced plans to propose new rules that would increase transparency and disclosure on phone bills, with the aim to protect Americans from “mystery fees” and “cramming,” which is the illegal placement of an unauthorized fee onto a consumer’s monthly phone bill. The […]

Acronis, a provider of user-friendly disaster recovery and data protection solutions for physical, virtual and cloud environments, announced the general availability of its Backup & Recovery 11 platform, which is designed to allow small to medium-size businesses to simplify their disaster recovery and data protection needs. Backup & Recovery 11 is available at $1,399 per […]

Users of enterprise B2E (business-to-employee) and B2C (business-to-customer) smartphone and media tablet mobile applications are forecast to grow at a compound annual growth rate of nearly 90 percent and exceed 830 million active users by 2016, according to a report from IT analytics firm ABI Research. These numbers include such B2E apps as line-of-business apps […]

A Japanese supercomputer capable of performing more than 8 quadrillion calculations per second (petaflop/s) is the new No. 1 system in the world, putting Japan back in the top spot for the first time since the Earth Simulator was dethroned in November 2004, according to the latest edition of the Top500 list of the world’s […]

TOA Technologies, a provider of on-demand mobile workforce management software solutions, released the results of its study on customer behavior and the use of Twitter in customer service. The survey found that more than 1 million people per week view Tweets related to customer service experiences with a variety of service providers and that more […]