Nathan McNeill co-founded Bomgar Corporation in 2003. Nathan leads technology and product strategy. He monitors market trends to align the company's solutions with critical needs, contributing regularly to Bomgar's blog on the issues. Nathan has spoken at industry events including SSPA 2007 and Demo Conference 2006. Nathan is ITIL v3 Foundation Certified. He may be reached at nmcneill@bomgar.com.
Worker mobility and technological complexity in today’s enterprise are driving the increased demand for IT support departments. Even though IT has used remote control tools to troubleshoot PC issues for some time, there is a renewed interest in the technology to provide anytime, anywhere support to both disparate users and backend systems-regardless of firewalls. However, […]