Stan Gibson

The big fear of offshore outsourcing customers has become a reality: a major bombing attack in an outsourcing hub. On July 11, at least 200 commuters were killed by terrorist bombings in Mumbai, India, a key outsourcing locale. In the wake of the attacks, outsourcing providers in Mumbai scrambled to make sure employees and customer […]

Rolls-Royce has signed a seven-year, $20 million deal with Nortel Networks to build a new worldwide enterprise voice-over-IP network. The network is to encompass telephony, unified voice, fax and e-mail messaging, and a platform for advanced mobile collaboration. “Nortels … ability to build large, reliable networks designed for delivery of new services convinced us to […]

The outsourcing boom has passed and maturity is setting in, according to a new study from consulting firm DiamondCluster International in Chicago. The leveling off is due in part to experienced customers becoming more savvy and more picky about the work they hand to outsourcing providers. The reticence on the part of some customers is […]

Its summertime. Although were not against a little downtime to recharge the batteries, the summer is also a good time to get ahead by means of self-improvement—and we continue to think the competitive position of the United States in IT needs a serious makeover. Plenty of things need to be addressed without delay. In several […]

Many organizations slack off during the summer. Precisely because of that, its a good time for the ambitious to get ahead. One way to get ahead is to get your outsourcing house in order—and a good way to do that is to crack open the IT Infrastructure Library. ITIL was created by the Office of […]

Dutch financial institution ING and a group of outsourcing providers have agreed to a $1 billion, five-year deal covering workplace services for INGs banking and insurance operations in the Netherlands and Belgium. ING Group, based in Amsterdam, Netherlands, provides banking, insurance and asset management in over 50 countries. /zimages/1/28571.gifLearn the keys to successful management in […]

In its push to gain credibility as an enterprise IT vendor, Dell is turning up its high-end service a notch with an offering that boasts global coverage and more sophisticated monitoring tools. The new Platinum Plus service replaces the previous Platinum offering, and current Platinum service customers will be converted to Platinum Plus at no […]

Research and development, once cherished as the crown jewels of competitive advantage at most companies, is increasingly becoming a global commodity. The trend to hand R&D tasks to outsourcing partners has been gaining momentum in recent years. The movement cuts across a wide variety of industries, including IT, and encompasses companies both large and small. […]

Stereotypes may be odious, but sometimes they are accurate. During my recent visit to Moscow to interview executives at Russian software outsourcing companies and to participate in the Russoft Associations Russian Outsourcing & Software Summit, one theme emerged time and again: Russian software developers are talented, hardworking and opinionated. In contrast, Indian software developers are […]

IBM will help its customers improve their research and development efforts both by offering them advice and giving them a peek at its own processes. In an initiative announced June 14, IBM Global Business Services experts will advise customers on methods that IBM uses to annually earn more U.S. patents than any other company. IBM […]