Zeus Kerravala

We are living in an experience-focused economy – where digital transformation is growing – users buy outcomes. The days of having a single app that accommodates the end-to-end user journey are over. Organizations must adapt to change by tapping into the potential around devices and experiences that people enjoy every day. Avaya characterizes this new […]

This week, high performance network vendor, Arista Networks, held a digital “Cloud Innovators” event. The company has used events like this before to make some major product announcements and this event was no different, as the company announced its network data lake, or NetDL in product terms. NetDL is the next step in the evolution […]

Nvidia’s Corp will be running its GPU Technology Conference, known more commonly as GTC, virtually from November 8-11, 2021. In my view, GTC is the single best resource to learn about all aspects of artificial intelligence and machine learning. NVIDIA arguably does this better than any other technology company. I attend many events every year, […]

The concept of “full stack observability” has become increasingly important as applications have become more dynamic and distributed. In fact, Cisco has invested billions of dollars in acquiring companies such as Thousand Eyes and AppDynamics to ensure it can see the entire stack – from the network through the application, as this is the only […]

Vonage is expanding its cloud application programming interface (API) communications portfolio with the acquisition of Jumper.ai, a Singapore-based provider of omnichannel conversational commerce and customer engagement solutions. Jumper.ai’s all-in-one platform brings together human conversations, guided chats, and natural language processing (NLP) to help businesses personalize their online customer experience. Jumper.ai was a visionary in conversational […]

This week, cloud communications provider, Dialpad, announced it is acquiring Koopid. This is the third contact center as a service (CCaaS) move Dialpad has made in the last two months. About one month ago, Dialpad announced it was buying Kare Knowledgeware for its virtual customer care capabilities. A few weeks before that, it announced a […]

Hybrid work has been the single most important topic in my discussions with C-level executives at a company of all sizes. This isn’t just CIOs and CTOs I’m having conversations with, but also CEOs, heads of HR, CFOs and anyone in a leadership position. I recently had a conversation with Juan Vela, Global Head of […]

The vision for integrated unified communication (UC) and contact centers (CC) has been discussed in industry circles for years now, and almost every UC and CC vendor has aligned themselves to sell both technologies. Over the years, I have asked all the major vendors, what is driving the merging of these two disparate platforms. I […]

This week Citrix announced its new Secure Private Access service, adding to its secure access service edge (SASE) portfolio. The service is a cloud-delivered zero trust network access (ZTNA) platform which is completely transparent to the user and protects access to applications and services irrespective of where the user is working. This means a worker […]

I recently spoke with Robin Olds, business development manager of innovation and transformation at Cisco, about how access to broadband rural areas would help the economy and benefit society.