Generative AI chatbots are a major step forward in conversational AI. These chatbots are powered by large language models (LLMs) that can generate human-quality text, translate languages, write creative content, and provide informative answers to your questions.
An ever-growing number of generative AI chatbots are now entering the market, but not all chatbots are created equal. We analyzed the best generative AI chatbots to help you determine the best conversational AI app for your business.
Here are our picks for the top generative AI chatbot software.
TABLE OF CONTENTS
Top 20 Generative AI Chatbot Software: Comparison Chart
We compared the key features of the top generative AI chatbot software to help you determine the best option for your company:
Best for | Query limit | Language model(s) | Chrome extension created by vendor | Starting price | |
---|---|---|---|---|---|
Bing Chat Enterprise | Organizations in the Microsoft ecosystem | 30 responses per conversation | GPT-4 | No | $5 per month |
ChatGPT | Versatility and advanced chat generative AI features | 50 messages every three hours for GPT-4 model | GPT-3.5, GPT-4 | No | $20 per month |
OpenAI Playground | Customizability | 200 requests per day for free users | GPT-3.5, GPT-4 | No | $0.0015 per 1K tokens |
Perplexity AI | Finding information on the internet | 5 copilot searches every four hours for free users | GPT-3.5, Claude 2, GPT-4, | Yes | $20 per month |
YouChat | Students and researchers | Unlimited | GPT-3, GPT-4 | Yes | $6.99 per month |
Chatsonic | Individuals in the creative industries | Word limit depends on the plan | GPT-3.5, GPT-4 | Yes | $20 per month |
Google Bard | Brainstorming ideas | Unlimited exchanges per conversation | Pathways Language Model 2 (PaLM 2) | No | Free |
Socrates.ai | Internal knowledge-base management | Unlimited | N/A | No | Available upon request |
HuggingChat | Developers | Unlimited | Llama 2 | No | $9 per month |
Jasper | Marketing and sales team | Word limit depends on the plan | GPT-3.5, GPT-4 | Yes | $49 per month |
Tidio | Small and medium businesses | Word limit depends on the plan | Claude (Anthropic AI) | No | $25 per user per month |
ChatSpot | HubSpot customers | N/A | GPT-3, GPT-4 | No | Free |
Drift | Businesses that rely on B2B sales and marketing | Unlimited | GPT | No | $2,500 per month, billed annually |
Ada | Customer service automation | N/A | Unknown | No | Available upon request |
LivePerson | Conversation analytics | N/A | Unknown | No | Available upon request |
Replika | Personal use | 500 messages per month, or approximately 17 messages per day | GPT-3, GPT-4 | No | $19.99 per month |
Intercom | Handling support queries | Unlimited –but charge per resolution | GPT-4 | No | $39 per seat per month |
Kommunicate | E-commerce businesses | N/A | GPT-4 | No | $100 per month |
Freshchat | Automating self-service | 500 Freshbots sessions | Freddy AI, Microsoft Azure OpenAI Service | No | $23 per agent per month |
Crisp Chatbot | Lead nurturing | Unlimited | Proprietary LLM model | No | $25 per month per workspace |
Please note: All ratings are based on a range of 1 to 5, with 5 being the best option.
Bing Chat Enterprise: Best Chatbot for Organizations in the Microsoft Ecosystem
Overall rating: 3.13
- Cost: 3.95
- Feature Set: 3.5
- Ease of Use: 1.75
- Quality of Output: 2.5
- Support: 4
Microsoft generative AI tool Bing Chat Enterprise uses GPT-4 — which includes a top large language model — to generate natural language responses to users’ queries. Bing Chat Enterprise has three conversation styles: creative, balanced, and precise. These styles help users set the tone for the expected response to their query.
Bing Chat Enterprise is available in 160 regions; significantly, users can also access it via the Windows Copilot Sidebar, making this app easily accessible. Indeed, Microsoft is incorporating AI across their product portfolio, so this chat app will likely show up in a number of applications. If your company uses Microsoft, this chap app is a good choice.
The greatest strong point for the Bing Chat tool is that it’s produced by Microsoft – arguably the leader in AI today. The company’s deep resources and dominant technical expertise in AI software should support this chat app very well in the years ahead.
Additionally, Microsoft is skilled at serving both the consumer and the business market, so this chat app can be configured for a variety of levels of performance – it has the depth of features needed to serve the SMB market and large enterprise.
Pros and Cons
Pros | Cons |
---|---|
Bing’s citation can enable you to continue your research on your own. | While trying the tool on a browser other than Edge, I got an error message: “You’ve reached the conversation limit for today. Sign in to continue your chat.” I found that other users experience this too, even though they are signed in or haven’t used the tool before. To resolve this issue, I downloaded Microsoft Edge. |
The user interface is visually appealing and easy to navigate. | Limited to 30 responses per conversation. |
It has an AI built-in image generator. |
Pricing
Bing AI chat is available at no additional cost for customers who are licensed for Microsoft 365 E3, E5, Business Standard, Business Premium, or A3 or A5 for faculty. If you don’t have those licenses, you can purchase Bing AI as a standalone tool for $5 monthly.
Features
- A versatile mix of conversation styles for different enterprise AI use cases.
- Bing’s citation capability allows you to fact-check its output.
- It allows users to upload an image and it can also generate an image for you.
Also see: Top Generative AI Apps and Tools
ChatGPT: Best Chatbot for Versatility and Advanced Generative AI Features
Overall rating: 4.51
- Cost: 4.15
- Feature Set: 4.4
- Ease of Use: 5
- Quality of Output: 3.75
- Support: 5
Developed by OpenAI as part of the GPT (Generative Pre-trained Transformer) series of models, ChatGPT is more than just another natural language processing (NLP) tool designed to engage in human-quality conversations with users. The fact that it was developed by OpenAI means this generative AI app benefits from the pioneering work done by this leading AI company – ChatGPT, after all, was the first generative AI app to come to market, launching in November of 2022.
The OpenAI platform can perform NLP tasks, such as answering questions, providing recommendations, summarizing text, and translating languages. Aside from content generation, developers can also use ChatGPT to assist with coding tasks, including code generation, debugging help, and programming-related question responses.
Also supporting this app: OpenAI has received significant funding from Microsoft (and will almost certainly receive still more) so ChatGPT will likely be a leader in the years ahead, both in terms of advanced functionality (depth and versatility of toolset) and its ability to offer technology that’s ahead of the curve.
Pros and Cons
Pros | Cons |
---|---|
Data encryption at rest (AES-256) and in transit (TLS 1.2+). | The free plan is limited to GPT-3.5. |
ChatGPT can assist in completing sentences or paragraphs for users. | Platform knowledge is limited to 2022. |
Explain complex concepts. | Biases and inaccurate information. |
Pricing
- Free: You can use the free plan at no cost.
- ChatGPT Plus: $20 per month.
- Enterprise plan: Custom quotes.
Features
- Analytics dashboard to understand usage for enterprise users.
- Multilingual features: It can understand and generate text in multiple languages.
- Contextual understanding of extended conversation.
OpenAI Playground: Best Chatbot for Customizability
Overall rating: 3.0
- Cost: 4.15
- Feature Set: 5
- Ease of Use: 0.55
- Quality of Output: 2.5
- Support: 2
OpenAI Playground was designed by the same generative AI company that created ChatGPT (see above). As such, it is well funded and is continuously improved by some of the best developers in the AI industry. Expect it to stay ahead of the curve in terms of feature set.
It is a web-based environment allowing users to experiment with different OpenAI models, including GPT-4, GPT-3.5 Turbo, and others. OpenAI Playground is suitable for advanced users looking for a customizable generative AI chatbot model that they can fine-tune to suit their business needs. This advanced platform enables a vast level of choices and approaches in an AI chatbot.
What OpenAI Playground’s focus on customizability means is that it is ideal for companies that need a very specific focus to their chatbot. For instance, a sophisticated branding effort or an approach that requires a very proprietary large language model, like finance or healthcare. Given that this app needs true developer expertise to be fully customizable, it is not the best choice for small businesses or companies on a tight budget.
Pros and Cons
Pros | Cons |
---|---|
Available on the web and app for Android and iOS devices. | Limited creativity. |
Highly customizable. | Privacy concerns. |
Pricing
OpenAI Playground is priced per 1,000 tokens (1,000 tokens equals to 750 words). Pricing for this tool varies based on your chosen model. New users can get $5 in free credit to use for their first three months.
GPT-4 models
- 8K context: Input costs $0.03 per 1K tokens, while output costs $0.06 per 1K tokens.
- 32K context: Input costs $0.06 per 1K tokens, while output costs $0.12 per 1K tokens.
GPT-3.5 Turbo
- 4K context: Input costs $0.0015 per 1K tokens, while output costs $0.002 per 1K tokens.
- 16K context: Input costs $0.003 per 1K tokens, while output costs $0.004 per 1K tokens.
Features
- Text and completion summarization capability.
- Multiple options for model selection.
- Language translation capability.
- Sentiment analysis.
Also see: The Benefits of Generative AI
Perplexity AI: Best Chatbot for Finding Information on the Internet
Overall rating: 4.19
- Cost: 4.15
- Feature Set: 4.4
- Ease of Use: 5
- Quality of Output: 5
- Support: 2
Perplexity AI is a generative AI chatbot/search/answer engine that allows users to express queries in natural language and provides answers based on information gathered from various sources on the web. When you ask a question on Perplexity AI, it does more than provide the answer to your query – it also suggests related follow-up questions. In response, you can either select from the suggested related questions or type yours in the text field.
Perplexity AI’s Copilot feature can guide users through the search process with interactive multiple searches and summarized results – this capability is helpful when exploring complex topics. However, it’s limited to five searches every four hours for free plan users and up to 300 searches for paid users.
Perplexity AI’s strength in searching the Internet means this tool is ideal for advanced researchers, from academic to small business to large enterprise, including companies that want to explore how they’re viewed on the Web. The app’s greatest strength: because AI enables it to understand your search query at a multi-dimensional level, the app can guide you in directions you might not have thought of. Think of this app as a “serious researcher’s best friend.”
Pros and Cons
Pros | Cons |
---|---|
Cites information sources. | File upload is limited to three per day for free users. |
Mobile app for iOS and Android device users. | Customer support can be improved. |
Pricing
- Free: Available at no cost with limited features.
- Pro: It costs $20 per month or $200 per year.
Features
- Support Claude 2 and GPT-4.
- Support 30 languages, including English, Bengali, Danish and more.
- Text and PDF file upload capability.
YouChat: Best Chatbot for Students
Overall rating: 3.64
- Cost: 5
- Feature Set: 2.9
- Ease of Use: 5
- Quality of Output: 3.75
- Support: 1
Designed by You.com, YouChat is an AI-powered generative chatbot that can summarize text, write code, suggest ideas, compose emails, and answer general questions based on information available on the web.
It also cites its information source, making it easy to fact-check the chatbot’s answers to your queries. YouChat combines various elements in its search results, including images, videos, news, maps, social, code, and search engine results on the subject.
In essence, YouChat is a lighter weight tool with an affordable price plan that performs a wide array of tasks – particularly those needed by students. It certainly would help with most homework assignments. YouChat offers an easy user interface that will appeal to a busy user base that wants to jump right in without undergoing a lot of technical training.
The upside of this kind of easy-to-use app is that, as generative AI advances, today’s fairly lightweight tools will likely offer an enormous level of functionality. So any student or SMB users who starts with it now will probably reap greater benefits in the months and years ahead.
Pros and Cons
Pros | Cons |
---|---|
Chrome extension available. | Contextual understanding can be improved. |
It provides interactive search results with various elements. | It sometimes displays outdated links or information. |
Pricing
- Free: Available at no cost for up to 10 AI writing generations.
- YouPro: $14.99 per month.
- YouPro for Education: $6.99 per month.
Features
- Code generator.
- Multimodal search capability.
- Supports social media profiles.
Also see: Generative AI Examples
Chatsonic: Best Chatbot for Individuals in the Creative Industries
Overall rating: 4.03
- Cost: 4.55
- Feature Set: 4.4
- Ease of Use: 5
- Quality of Output: 2.5
- Support: 2
Trained and powered by Google Search to converse with users based on current events, Chatsonic positions itself as a ChatGPT alternative. The AI chatbot is a product of Writesonic, an AI platform geared for content creation. When using Chatsonic, you can toggle on the “Include latest Google data” button to add real-time trending information.
The benefit to this “latest data” approach is that it helps individuals in the creative industries – like advertising and marketing – to stay very up to date on current trends. In contrast, some of the more advanced chatbots use large language models that are updated only so often, so those looking for this week’s information won’t find what they need.
This current events approach makes the Chatsonic app very useful for a company that wants to consistently monitor any comments or concerns about its products based on current news coverage. Indeed, some companies will use this app in combination with other AI chatbot apps; they may use 1-2 other apps as their main chatbots, with the Chatsonic chatbot reserved specifically to perform a broad and deep brand response monitoring function.
Pros and Cons
Pros | Cons |
---|---|
Support about 25 languages. | Priority support is limited to business and enterprise plan users. |
Landing page generator capability. | Free plan lacks email support. |
Offers over 100 AI templates. |
Pricing
- Free trial: Up to 10,000 words per month.
- Unlimited: $20 per month when billed monthly or $16 per month when billed yearly – limited to one user.
- Business: $19 per month when billed monthly or $12.67 per month when billed annually – for up to 200,000 words for GPT 3.5 or 33,333 words for GPT 4.0 – limited to one user. With this plan, you can increase your word count and number of users at an additional cost.
- Enterprise: Custom quote.
Features
- It has a Sonic Editor (Google Docs-like editor).
- Integration with third-party apps.
- Offers over 100 AI templates.
On a related topic: What is Generative AI?
Google Bard: Best Chatbot for Brainstorming Ideas
Overall rating: 4.28
- Cost: 5
- Feature Set: 5
- Ease of Use: 4.5
- Quality of Output: 5
- Support: 1
Google Bard is an AI-powered LLM chatbot built on the PaLM2 (Pathways Language Model, version 2) AI model. You can export your Google Bard conversation to Google Docs or Draft in Gmail. The platform also allows you to create a shareable public link you can send to a third party, so this app is very useful in collaborative workflows for professional work environments.
It’s a major plus for this app that it’s developed and supported by Google. Admittedly, this app had some difficulties when it was first rolled out; Google was apparently scrambling to keep up with the phenomenal success of OpenAI’s ChatGPT, and didn’t iron out all the bugs first. However, Bard is being actively developed and will benefit greatly from Google’s deep resources and legions of top AI developers.
An important benefit of using Google Bard is that its supporting knowledge base is as large as any chatbot’s – it’s created and updated by Google. So if your team is looking to brainstorm ideas or check an existing plan against a huge database, the Bard app can be very useful due to its deep and constantly updated reservoir of data.
Pros and Cons
Pros | Cons |
---|---|
It has a vast knowledge base. | Users reported that Google Bard is slow to respond, especially when users ask complex questions. |
Cites sources of information. | It sometimes has been known to give inaccurate or incomplete information. |
Pricing
Google Bard is free to use.
Features
- Ability to export conversation.
- Its “Google it” function directs you to a search engine, providing more information on your query.
- It can generate code in at least 20 programming languages.
Also see: ChatGPT vs. Google Bard: Generative AI Comparison
Socrates.ai: Best Chatbot for Internal Knowledge-Base Management
Overall rating: 2.1
- Cost: 0 [no information available]
- Feature Set: 3
- Ease of Use: 3
- Quality of Output: 2.5
- Support: 2
Socrates.ai is an artificial intelligence platform that provides businesses with an array of conversational AI solutions. It enables companies to create and deploy conversational agents that can interact with users naturally, and is part of the wave of chatbots that is playing an ever greater role as a “first responder” to real time, in-bound consumer questions and concerns.
The Socrates app can be integrated into various channels, such as websites, mobile apps, and messaging platforms, to enhance user experience and support automation. Significantly, the app’s large library of pre-built and pre-tested content enables a company to efficiently – and constantly – query its internal knowledge base and use company-specific terminology in chatbot answers. This key feature makes Socrates ideal for organizations that need to frequently update chatbot responses based on fresh internal data.
Additionally, Socrates integrates with third-party enterprise apps, providing a far fuller range of features. It also facilitates bot to bot communication, which also helps this chatbot stay refreshed with more current information.
Pros and Cons
Pros | Cons |
---|---|
Flexible deployment – SaaS or on-premise. | Lacks transparent pricing. |
It offers pre-built and pre-tested content that includes a glossary of terms, abbreviations, and acronyms that can be customized for your company. | Support can be improved. |
Pricing
Available upon request.
Features
- Integration with third-party enterprise apps.
- It has a database of about 1,000 employee questions.
- Supports natural language processing and understanding.
- Bot-to-bot conversations.
Also see: Generative AI Companies: Top 12 Leaders
HuggingChat: Best Chatbot for Developers
Overall rating: 3.33
- Cost: 5
- Feature Set: 2.9
- Ease of Use: 4.75
- Quality of Output: 1.25
- Support: 1
Developed by Hugging Face, HuggingChat is a chatbot based on the Open Assistant Conversational AI Model. It uses NLP and ML algorithms to interact with users and can generate answers to questions, write essays, write code, translate text, and construct emails. The platform has been trained on a large dataset of diverse conversations and can learn from new interactions.
Most significantly, Hugging Face has a large and enthusiastic following among developers – it’s something of a favorite in the development community. Its platform is set up as an ideal environment to mix and match chatbot elements, including datasets ranging from Berkeley’s Nectar to Wikipedia/Wikimedia. And the AI models available range from Anthropic to Playground AI.
Many of these resources may not mean much to the SMB owner or enterprise manager – but they mean a great deal to developers with the expertise to use a deep resource base to customize an AI chatbot. Given that HuggingChat offers such a rich developer-centric platform, users can expect it to grow rapidly as AI chatbots gain still more adoption.
Pros and Cons
Pros | Cons |
---|---|
Easy to use | Knowledge-base not up to date |
Highly customizable – the Hugging Face platform allows developers to create their own custom intents, entities, and actions. | The platform sometimes gives an incomplete answer. |
Pricing
HuggingChat is free to use. You can also subscribe to the Pro plan at $9 per month to get early access to new features. They also offer an Enterprise Hub plan at $20 per user per month.
Features
- It has web search functionality that complements its response with web content.
- Multilingual support.
- It can debug and write code and create Excel formulas.
Also see: Generative AI Startups
Jasper: Best Chatbot for Marketing and Sales Teams
Overall rating: 4.23
- Cost: 2.65
- Feature Set: 5
- Ease of Use: 5
- Quality of Output: 5
- Support: 3
The Jasper generative AI chatbot can be trained on your brand voice to interact with your customers in a personalized manner. Jasper partners with OpenAI and uses GPT-3.5 and GPT-4 language models and their proprietary AI engine. The company also sources from other models such as Neo X, T5, and Bloom.
Clearly, Jasper’s strongest upside is its brand voice functionality, which allows teams and organizations to create highly specific, on-brand content. This capability is invaluable for marketing and sales team that need to ensure that all chatbot communications are created with an accurate brand identity.
Out of the box, Jasper offers more than 50 templates, so the user won’t need to create a chatbot persona from scratch. The wide array of models that Jasper accesses and its focus on customizing for brand identity means this is a choice that marketing teams should at least audition before they make any final selections for an AI chatbot.
Pros and Cons
Pros | Cons |
---|---|
Provides up-to-date information and cites sources. | Some users reported that Jasper is somewhat pricey. |
Offers over 50 built-in templates. | Users may experience incomplete sentences when using Focus mode with Jasper. |
Its user management capability allows you to control who can access documents in your workspace with user-specific permission settings to make docs private, allow viewing or editing, or make them available to everyone. |
Pricing
- Creator: It costs $49 per month when billed monthly and $39 per month when billed annually.
- Teams: It costs $125 per month when billed monthly and $99 per month when billed annually.
- Business: Custom quotes.
Features
- Browser extension available.
- Support up to 30 languages.
- Integrates with Zapier, Webflow, Make, Google Sheets, and other tools.
- Collaboration capability.
Tidio: Best for Small and Medium-Sized Businesses
Overall rating: 4.23
- Cost: 4.13
- Feature Set: 3.5
- Ease of Use: 5
- Quality of Output: 5
- Support: 4
SMBs looking for an easy-to-use AI chatbot to scale their support capacity may find Tidio to be a suitable solution. With Tidio Lyro, businesses can automate their customer support processes, reduce response times, and handle tasks such as answering frequently asked questions. You can use Tidio Lyro to answer customer inquiries, provide automated responses, and assist with basic analytics, allowing you to manage customer support efficiently.
Tidio fits the SMB market because it offers solid functionality at a reasonable price. SMBs are under pressure to offer basic customer service at a low cost; to address this, Tidio allows the creation of wide array of pre-written responses for simple questions that customers ask again and again. Most important in terms of tools and affordability, Tidio offers add-ons at no extra cost, including sales templates to save time with setup.
Additionally, the quality of Tidio’s output was ranked highly in our research, so even as the AI chatbot focuses on affordability, it offers a quality toolset.
Pros and Cons
Pros | Cons |
---|---|
Tidio’s AI Reply Assistant helps you speed up your response time. | Add-ons cost extra. |
Offers FAQ and sales chatbot templates. | Analytics is limited to Communicator and Tidio+ plans. |
Automated satisfaction survey. |
Pricing
- Free: Available at no cost for up to 20 live chat conversations.
- Starter: It costs $29 per month. Includes three seats.
- Communicator: It costs $25 per user per month.
- Chatbots: Starts at $29 per month. Includes three seats.
- Bundle solution — Communicator plus Chatbots: Starts at $54 per seat per month.
- Tidio+: Starts at $394 per month.
Features
- Live chat capability.
- Integration with Messenger, Instagram, WhatsApp, and email services.
- Multi-language support.
- Canned responses.
ChatSpot: Best for HubSpot Customers
Overall rating: 4.40
- Cost: 5
- Feature Set:5
- Ease of Use: 5
- Quality of Output: 5
- Support: 1
ChatSpot combines the capabilities of ChatGPT and HubSpot CRM into one solution. With this tool, you can draft blog posts and tweets and also create AI-generated images. You can feed this app a prompt to enable you to get specific data from your HubSpot CRM.
ChatSpot allows you to perform many functions, including adding contacts and creating tasks and notes. You can also ask it to summarize your CRM data or generate a bar chart of results to understand your company’s performance.
If you’re a HubSpot customer, this chatbot app can be a useful choice, given that Hubspot offers so many ways to connect with third party tools – literally hundreds of business apps. And HubSpot, as its users are well aware, is a platform that offers great functionality for sales reps. This chatbot will likely remain a top candidate for sales and marketing professionals that need improved functionality for customer sales and service.
Pros and Cons
Pros | Cons |
---|---|
Easy to use. | Limited scope. |
SEO expertise. | Support can be improved. |
Accelerated sales prospecting. |
Pricing
ChatSpot is a free tool.
Features
- OpenAI’s GPT-3 and GPT-4.
- Integration with ChatGPT, HubSpot, DALL-E, and Google Docs.
- Prompt templates and library.
Drift: Best for Businesses that Rely on B2B Sales and Marketing
Overall rating: 3.78
- Cost: 1.75
- Feature Set: 5
- Ease of Use: 4.5
- Quality of Output: 5
- Support: 2
Drift’s AI is trained on 100M+ B2B sales and marketing conversations, enabling it to understand and respond to B2B customer inquiries in the conversational manner that’s expected in this market sector (including multi-language support).
The Drift AI chatbot is designed to handle different types of conversations, including lead nurturing, customer support, and sales assistance. It can engage with website visitors and provide relevant information or route inquiries to the appropriate human representative.
Drift can be custom-trained for your B2B business in fine detail, allowing it to learn your brand’s voice and respond in a manner similar to your in-house reps. The B2B market is a specific use case for AI chatbots, and Drift’s focus on this market means that a B2B company can set up a highly functional chatbot with far less work – and one that will evolve with the B2B market over time.
Pros and Cons
Pros | Cons |
---|---|
Multi-language support. | Expensive. |
It has a prospector and AI engagement score. | The Premium plan lacks advanced routing as well as Salesforce multi-owner and flex routing features. |
Compliance with industry standards such as SOC 2 Type II, GDPR, SOC 2, PIPEDA, APA, and FERPA. | No free plan. |
Routing capability. |
Pricing
- Premium: $2,500 per month, billed annually.
- Advanced: Available upon request.
- Enterprise: Custom quote.
Features
- User administration with role-based access control.
- Offers live chat, custom chatbots, and AI-powered chatbots.
- Meeting scheduler (Google, Office 365, and Teams integration).
- Conversation and conversion reporting capability.
Ada: Best for Customer Service Automation
Overall rating: 3.75
- Cost: 0.63
- Feature Set: 5
- Ease of Use: 5
- Quality of Output: 5
- Support: 2.5
Ada is an AI-powered customer service automation platform that uses natural language processing and machine learning algorithms to automate customer service tasks. It is designed to help resolve customer issues, allowing businesses to streamline their customer service operations and enhance the customer experience.
There are two ways to use Ada. You can either connect it to your knowledge base and use generative AI to answer questions grounded in your existing content. Or you can build a hard-coded chatbot using Ada’s natural language understanding and its drag-and-drop platform for a pre-scripted easy and fast setup.
In either case, Ada enables you to monitor and measure your bot KPI metrics across digital and voice channels, such as automated resolution rate, average handle time, containment rate, CSAT, and handoff rate. It also offers predictive suggestions for answers, allowing the app to stay ahead of customer interactions. To its credit, Ada’s user interface is intuitive and easy to use, which creates a faster onboarding process for customer service reps.
Pros and Cons
Pros | Cons |
---|---|
You can customize your chatbot persona. | Lacks transparent pricing. |
Support 50+ languages. | No free plan. |
Predictive suggestions. | |
Simple UI and feature-rich. |
Pricing
Ada offers two pricing plans: Generative and Scripted. However, the vendor doesn’t advertise its plan rate – interested buyers must contact Ada’s sales team for a quote.
Features
- Integration with third-party apps like Shopify, Marketo, and Clearbit.
- Automated resolution measurement.
- Advanced branding includes additional customizations such as chat widget size, color schemes, font sizes, and dark mode.
LivePerson: Best for Conversation Analytics
Overall rating: 4.13
- Cost: 0.63
- Feature Set: 5
- Ease of Use: 5
- Quality of Output: 5
- Support: 5
With the LivePerson AI chatbot, you can simulate human-like conversation by interacting with users in a natural, conversational manner. Its goal is to discover customer intent – which is the core of most successful sales interactions – using analytics. To this end, LivePerson offers what it calls a “meaningful automated conversation score,” which is a metric that attempts to quantify whether a given bot-human interaction was successful in terms of company branding and service.
Additionally, the platform enables you to convert webpages, PDFs, and FAQs into interactive AI chatbot experiences that use natural human language to showcase your brand’s expertise. The bot’s entire strategy is based on making as much content as possible available in a conversational format.
LivePerson can be deployed on various digital channels, such as websites and messaging apps, to automate customer interactions, provide instant responses to inquiries, assist with transactions, and offer personalized recommendations. Significantly, LivePerson is also geared to be embedded in social media platforms, so it certainly aims to reach a large consumer base.
Pros and Cons
Pros | Cons |
---|---|
Bot analytics. | Doesn’t advertise rates on its website. |
Offers meaningful automated conversation score (MACS). | Conversational cloud plan lacks generative AI capability. |
Offers connectors for common third-party bot platforms such as IBM Watson, Google Dialogflow, Amazon Lex, and Microsoft bots. | |
Allows users to customize their bots and tailor the system to their specific needs. |
Pricing
LivePerson offers two plans, which are Conversational Cloud and Conversational Cloud & Generative AI. But both plans are charged on a pay-as-you-go basis. LivePerson says you will only pay for resolutions, not seats, chats, or minutes. The Conversational Cloud is ideal for businesses looking to “automate messages and calls, optimize consumer insights, increase agent productivity with LivePerson AI,” while the Conversational Cloud & Generative AI help organizations “accelerate automation, increase conversion rate, and boost agent productivity with Generative AI.”
Features
- Conversation builder and orchestrator.
- Supports administrative function, which includes the ability to create and manage users and skills.
- It supports 19 messaging channels, including Facebook, Instagram, X (formerly Twitter), and WhatsApp.
- Reporting and analytics.
Replika: Best for Personal Use
Overall rating: 3.16
- Cost: 5
- Feature Set: 0.63
- Ease of Use: 5
- Quality of Output: 5
- Support: 1.5
Replika is an artificial intelligence chatbot designed to have meaningful and empathetic conversations with users. Its focus is based more on entertaining and engaging personal interaction rather than straight forward business purposes.
To support its goal, Replika uses natural language processing and machine learning algorithms to understand and respond to text-based conversations. Replika aims to be a virtual friend or companion that learns from and adapts to the user’s personality and preferences.
To better engage, the platform learns a user’s texting style and mimics it. Of course this means that the longer a user interfaces with the app, the more accurately Replika can mimic a user’s style.
Its motto is “My AI Friend.” The app claims that it can offer dialogue geared for emotional support. To that end, it can engage in a wide variety topics, or even help users learn new things.
Pros and Cons
Pros | Cons |
---|---|
Mobile apps for iOS and Android. | Limited free plan. |
Offers emotional support. | The user interface can be improved. |
Availability and convenience. |
Pricing
- Free plan available.
- Month-to-month: $19.99 per month.
- Annual plan: $5.83 per month, billed annually.
- Lifetime: $299.99 billed once.
Features
- Role-playing activities.
- Communicate through text, pictures, voice calls, and video calls.
- It can engage in conversations about a wide range of topics, from personal interests to general knowledge.
- Replika can guide users through specific conversation topics, such as mindfulness, stress management, or self-care.
Intercom: Best for Handling Support Queries
Overall rating: 4.33
- Cost: 2.25
- Feature Set: 5
- Ease of Use: 4.5
- Quality of Output: 5
- Support: 5
The Intercom AI chatbot aims to improve customer experience, automate support processes, and enhance user engagement. Its AI-powered chatbot, Fin, is powered by large language models from OpenAI. The fact that OpenAI (with all of its deep funding and vast expertise) provides Intercom’s underlying engine is clearly a plus.
Intercom can engage in realistic conversations with customers, helping to resolve common issues, answer questions, and initiate actions – in sum, it’s an app aimed clearly at the lucrative call center sector. So what distinguishes it? First, it has gained wide adoption in the industry, and is used by companies ranging from Amazon to Microsoft to Meta.
Also, it offers a “plug and play” chatbot architecture to make setup relatively easy. Particularly useful: Intercom’s “Composer AI” feature enables a call center rep to rephrase a message with one click, turning a single phrase into longer, more detailed response. It can easily summarize entire conversations with one click.
Pros and Cons
Pros | Cons |
---|---|
Omnichannel – email, SMS, WhatsApp, Instagram, Facebook Messenger. | Advanced features cost extra. |
Instant answers from multiple sources. | It may be pricey for small businesses. |
Conversational monitoring. |
Pricing
Offers a 14-day free trial.
- Fin AI Chatbot: Fin usage is measured in resolutions at $0.99 per resolution.
- Essential: $39 per seat per month.
- Advanced: $99 per seat per month.
- Expert: $139 per seat per month.
Features
- Support up to 43 languages.
- Integrates with Facebook and Instagram.
- Automatically answers customer questions based on support content.
- Article suggestions.
Kommunicate: Best for E-Commerce Businesses
Overall rating: 4.50
- Cost: 3.25
- Feature Set: 5
- Ease of Use: 5
- Quality of Output: 5
- Support: 4
Kommunicate is a generative AI-powered chatbot designed to help businesses optimize customer support and improve the customer experience. One of its chief goals is assisting and completing sales for e-commerce vendors, though it also handles support and the full range of customer queries.
The app provides automated conversational capabilities through chatbots, live chat, and omnichannel customer support. Kommunicate can be integrated into websites, mobile apps, and social media platforms, allowing businesses to engage with their customers in real time and provide instant assistance regarding any issue that involves a sale or service.
To assist with this, it is offers a FAQ bot to lessen the load of simple, repetitive customer queries. The app’s feature set is far more robust due to long list of integrations, from OpenAI to IBM Watson, from Zapier to Shopify. It enables easy, seamless hand-off from chatbot to a human operator for those interactions that call for it.
Pros and Cons
Pros | Cons |
---|---|
Omnichannel. | Limited integrations. |
Multilingual bots. | The Lite plan lacks advanced analytics and reporting feature. |
Can track monthly users who interact with the bot. |
Pricing
Offers a 30-day free trial.
- Lite: $100 month-to-month or $1,000 billed annually – up to two teammates. Costs $20 per additional teammate.
- Advanced: $200 month-to-month or $2,000 billed annually – up to five teammates. Costs $30 per additional teammate.
- Enterprise: Custom pricing.
Features
- Omnichannel – Web, mobile, and socials.
- CSAT rating.
- Integrations with third-party services include Agile CRM, Pipedrive, Zapier, and Zendesk.
- Enable you to manage customer conversations through bots, live chat, Facebook, WhatsApp, and Line.
Freshchat: Best for Automating Self-Service
Overall rating: 4.63
- Cost: 5
- Feature Set: 5
- Ease of Use: 5
- Quality of Output: 5
- Support: 2.5
Freshchat is an AI-powered bot and live chat platform powered by Freddy AI. Like many products in this sector, Freshchat enables businesses to automate customer interactions through chatbots and offers live chat capabilities for real-time customer support. It allows companies to manage and streamline customer conversations across various channels, such as websites, and an array of integrated apps.
Freshchat provides features like customizable chat widgets, agent collaboration, customer context, and analytics to track chat performance and customer satisfaction.
What distinguishes Freshchat is that it enables sales and marketing, and even support, to not only reach customers, but to scale those interactions so that the expertise of each live company staffer can be used to converse with many customers. It does this using its unified agent workspace, which holds a full menu of past conversations, as well as responses from sales, marketing and support, which an agent can quickly and easily share with an interested customer.
Pros and Cons
Pros | Cons |
---|---|
Load balanced auto-assignment based on team member skill. | Some users report occasional bugs. |
Team performance and agent availability report. | The notification system can be improved. |
Self-service. | |
Advanced widget customization. |
Pricing
- Free: Up to 10 agents.
- Growth: $23 per agent per month, billed monthly or $19 per agent per month billed annually.
- Pro: $59 per agent per month, billed monthly or $49 per agent per month billed annually.
- Enterprise: $95 per agent per month, billed monthly or $79 per agent per month billed annually.
Features
- Chatbot analytics.
- Canned responses.
- CSAT survey and report.
- Analytics and reporting.
- Multi-channel communication.
Crisp Chatbot: Best for Lead Nurturing
Overall rating: 4.55
- Cost: 5
- Feature Set: 3.5
- Ease of Use: 5
- Quality of Output: 5
- Support: 5
Crisp Chatbot uses AI to understand user queries and provide relevant responses. It can handle basic inquiries, provide product information, schedule appointments, and collect customer feedback.
In a growing trend across the AI chatbot sector, the Crisp Chatbot can be customized to match a business’s branding and tone. This is increasingly important in crowded markets where a number of companies are seeking to create a distinct brand to cut through the clutter.
Freshchat can also be integrated with other systems like CRM or ticketing systems to provide a seamless customer experience – and to facilitate later sales. It has an “Escalation Policies” tool that enables greater control for reps to move a challenging call to the right channel.
Most interesting: the app has a “Freddy Insights” tool that provides key trends and insights that can be fed into a conversation at opportune moments to prompt a faster decision.
Pros and Cons
Pros | Cons |
---|---|
Responsive customer service team. | The free plan lacks integration with email, Slack, and Messenger. |
Website chat widget. | The Basic and Pro plans offer limited chatbot capabilities. |
Easy to use. |
Crisp MagicReply sample view
Pricing
- Offers a 14-day free trial.
- Basic: Free forever. Up to 2 seats included.
- Pro: $25 per month per workspace. Up to 4 seats included.
- Unlimited: $95 per month per workspace. Up to 20 seats included.
- Enterprise: Custom quote.
Features
- Integrations with social apps like Facebook Messenger, WhatsApp, Line, and Instagram.
- Conversation routing capability.
- Capable of sending multilingual messages.
- Its MagicReply feature provides suggested AI-powered chatbot answers on multiple channels and in several languages.
Key Features of Generative AI Chatbots
Natural Language Processing
Natural language processing is an very important feature of a generative AI chatbot. NLP enables the AI chatbot to understand and interpret casual conversational input from users, allowing them to have more human-like conversations. With NLP capabilities, generative AI chatbots can recognize context, intent, and entities within the conversation.
Context Understanding
Context understanding is a chatbot’s ability to comprehend and retain context during conversations – this enables a more seamless and human-like conversation flow. A quality artificial intelligence chatbot can maintain context and remember previous interactions, providing more personalized and relevant responses based on the conversation history. This enables chatbots to provide more coherent and relevant replies.
Personalization
When shopping for generative AI chatbot software, customization and personalization capabilities are important factors to consider, as they enable the tool to tailor responses based on user preferences and history. ChatGPT, for instance, allows businesses to train and fine-tune chatbots to align with their brand, industry-specific terminology, and user preferences.
Multilingual support
An AI chatbot’s ability to communicate in multiple languages makes it appealing to global audiences. This functionality also allows the chatbot to translate text from one language to another.
Also see: Best Artificial Intelligence Software
How to Choose the Best Generative AI Chatbot For Your Business
The best generative AI chatbot for your company serves your business’s needs and balances quality service with moderately expensive – or lower cost – pricing, based on what works with your budget. Additionally, you’ll need to ensure it has all the necessary AI features you need for your operations, and that these features will be supported going forward.
Organizations in the Microsoft ecosystem may find Bing Chat Enterprise beneficial, as it works better on the Edge browser. ChatGPT does not cite its data sources, but it is one of the most versatile and creative AI chatbots. Google Bard cites data sources and provides up-to-date information, but its response time is sometimes slow. Chatsonic can generate AI images as part of the answer to your query.
What seems like positives to you may be negatives to another user and vice versa. The best tool for your business is unique to you – conduct your own research enough to fully understand the chatbot market. Then identify your overall AI goals, and shop for a chatbot tool that offers features and capabilities that meet your requirements.
How We Evaluated the Best Generative AI Chatbots
Cost – 20%
We reviewed each AI chatbot pricing model and available plans, plus the availability of a free trial to test out the platform. Our research found that some platforms are completely free, while some offer both free and paid plans – a tool like Google Bard gives you access to all its features for free, ChatGPT has a free plan with access to GPT 3.5 capabilities, while GPT 4 requires a monthly subscription. On the other hand, Jasper is a paid chatbot offering a seven-day free trial.
Features set – 30%
Features carry the most weight (30%) in our evaluation process. We evaluated various capabilities offered by each generative AI software, including multi-language support, the ability to accept spoken word input, the programmability of the solution, the kind of users it is built for, and customization options.
Ease of use – 25%
We assessed each generative AI software’s user interface and overall user experience. This included evaluating the ease of installation, setup process, and navigation within the platform. A well-designed and intuitive interface with clear documentation, support materials and the AI chatbot response time contributed to a higher score in this category.
Quality of output – 10%
To determine the output quality generated by the AI chatbot software, we analyzed the accuracy of responses, coherence in conversation flow, and ability to understand and respond appropriately to user inputs. We selected our top solutions based on their ability to produce high-quality and contextually relevant responses consistently.
Support – 15%
Our analysis also considered the level of support provided by the AI software provider. We assessed the availability and responsiveness of customer support, including customer service hours, email support, live chat support and knowledge base.
AI Chatbots: Frequently Asked Questions (FAQs)
We answered the most commonly asked questions about AI chatbots below.
What features should businesses look for in AI chatbots?
Key features to look for in AI chatbots include NLP capabilities, contextual understanding, multi-language support, pre-trained knowledge and conversation flow management. It is also important to look for a tool with a high accuracy rating, even if the questions asked are complex or open-ended.
Why are AI chatbots important for businesses?
AI chatbots are important to businesses because they enhance customer experience and provide various operational benefits such as improved customer experience, personalized experiences, cost reduction, and increased productivity. Most important: they provide customer service at a far lower cost.
How can AI chatbots enhance customer support and engagement?
AI chatbots can boost customer support by providing 24/7 support, answering common questions, and personalizing interaction based on customer preferences (for instance, multilingual AI chatbots can communicate in multiple languages, enabling businesses to assist customers from different regions).
Bottom Line: Top AI Chatbots
Determining the “best” generative AI chatbot software can be subjective, as it largely depends on the business’s specific needs and objectives. Chatbot software is continuously evolving, and new chatbot entrants may offer innovative features and improvements over existing solutions. Therefore, the best chatbot for your business will vary based on factors such as industry, use case, budget, and desired features – and your own experience with AI. In short, there is no “one size fits all” chatbot solution.
Read next: 100+ Top AI Companies