Close
  • Latest News
  • Artificial Intelligence
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Artificial Intelligence
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Development
    • Development

    Tivoli Gears Up for Service Provider Battle

    By
    Paula Musich
    -
    March 5, 2001
    Share
    Facebook
    Twitter
    Linkedin

      Tivoli Systems Inc. is hoping a revamped strategy and a short list of new customers will put some much-needed momentum behind its service provider initiative. The IBM unit, which saw a slip in revenue growth in the fourth quarter, last week touted several new service providers among its customers as the company expanded its reach to MSPs (management service providers) and application and security service providers.

      According to Tivoli officials, a newly formed unit within the company, dubbed the Net Generation Management Solutions group, has signed up 65 such service providers to date.

      But as the Austin, Texas, company makes headway, it faces increasing pressure from competitors such as Computer Associates International Inc. and BMC Software Inc., both of which have had formal programs in place for months specifically targeting service providers.

      “They are so late to the game,” said Corey Ferengul, senior program director at Meta Group Inc. in Chicago. “When I talk to service providers, they already own MicroMuse of [Hewlett-Packard Co.s] OpenView.”

      Among the new service providers working with Tivoli is Pacific Information Systems Inc. The Portland, Ore., VAR will provide a range of monitoring and management services. The service will use Tivoli software for monitoring.

      “Theyre a lot better than the others—their professionalism is better, and their teams are very knowledgeable,” said Jacob Lee, CEO and founder of Pacific, which had been a CA Unicenter reseller. Lee chose not to use the CA software in his companys new service, which will go live April 1, because he said the software and support for it were lacking.

      Still, Lee has concerns about Tivolis stability. Reports of high turnover have plagued the management software organization, which IBM has drawn tighter under its wing. “I am [concerned], but thats typical in this business. Tivoli sold their help desk module. That was a big surprise,” said Lee, referring to the sale of Tivolis help desk software to Peregrine Systems Inc., in San Diego, earlier this year.

      Tivoli has been working with MSPs without a formal program or unit structured to meet their unique requirements. TriActive Inc., also of Austin, last May launched a desktop management service that uses Tivoli software. TriActive, which now counts 27 customers, is preparing to launch a channel program to extend the reach of its service offering, according to Glyn Meek, president and CEO.

      Paula Musich
      Get the Free Newsletter!
      Subscribe to Daily Tech Insider for top news, trends & analysis
      This email address is invalid.
      Get the Free Newsletter!
      Subscribe to Daily Tech Insider for top news, trends & analysis
      This email address is invalid.

      MOST POPULAR ARTICLES

      Latest News

      Zeus Kerravala on Networking: Multicloud, 5G, and...

      James Maguire - December 16, 2022 0
      I spoke with Zeus Kerravala, industry analyst at ZK Research, about the rapid changes in enterprise networking, as tech advances and digital transformation prompt...
      Read more
      Applications

      Datadog President Amit Agarwal on Trends in...

      James Maguire - November 11, 2022 0
      I spoke with Amit Agarwal, President of Datadog, about infrastructure observability, from current trends to key challenges to the future of this rapidly growing...
      Read more
      IT Management

      Intuit’s Nhung Ho on AI for the...

      James Maguire - May 13, 2022 0
      I spoke with Nhung Ho, Vice President of AI at Intuit, about adoption of AI in the small and medium-sized business market, and how...
      Read more
      Cloud

      IGEL CEO Jed Ayres on Edge and...

      James Maguire - June 14, 2022 0
      I spoke with Jed Ayres, CEO of IGEL, about the endpoint sector, and an open source OS for the cloud; we also spoke about...
      Read more
      Applications

      Kyndryl’s Nicolas Sekkaki on Handling AI and...

      James Maguire - November 9, 2022 0
      I spoke with Nicolas Sekkaki, Group Practice Leader for Applications, Data and AI at Kyndryl, about how companies can boost both their AI and...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2022 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×