Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications

    AmberPoint to Roll Out Web Services Tool

    By
    Paula Musich
    -
    May 5, 2003
    Share
    Facebook
    Twitter
    Linkedin

      AmberPoint Inc. on Tuesday will bring another level of business maturity to Web services when it introduces its new AmberPoint Service Level Manager.

      The new tool, which works with both J2EE and .Net Web services platforms, provides three primary functions. It can monitor performance and availability of Web services to match business priorities for Web services. For example, the system can track usage based on whether the traffic is being generated by a gold-level or lesser customer and insure that gold customers are given “preferential treatment,” described Ed Horst, vice president of marketing for the Oakland, Calif., company.

      AmberPoint SLM also prevents Web services quality of service failures by anticipating performance level and taking automated correction action before problems happen. Then the tool can be used to collect performance metrics over time for longer term reporting and trend analysis.

      Although a handful of startups address Web services performance management in different ways, the greater focus to date among pilot projects has been on managing the security of such applications, believes industry watcher Sandra Rogers, an analyst at International Data Corp. in Framingham, Mass.

      “Security is the area of management most people are thinking about first. There arent even standards introduced yet on the management side that need to take place. There are a handful of very focused Web services management companies that are startups. The traditional infrastructure management vendors are just now getting on the bandwagon,” she said.

      Early AmberPoint users at AgentWare Inc., a travel information Web services company, are using the new tool to ensure that clients receive reliable Web services from the companys offering, according to Les Ottolenghi, president and CEO of the Atlanta company.

      Page 2

      The company gathers inventory data on airline seats, hotel rooms and rental cars from a variety of sources and makes it available to its Web clients. “A lot of those travel Web sites where we get information from have different sizes of servers, different amounts of bandwidth available. Were not always able to get to them. Service Level Manager allows us to make sure those sources are available for us to collect data and then distribute it to our customers. Our system using AmberPoint can have greater assurance that the information is available,” he said.

      AgentWare is also using the performance metrics that the tool collects to create Service Level Agreements with customers and ensure that it is in compliance with those SLAs. It also helps technical operations personnel to better troubleshoot performance problems, and as its services ramp up, AgentWare will use the tool for capacity planning.

      The AmberPoint SLM is made up of agents that collect basic information, and a server that aggregates and processes that information and evaluates it for trends. The agents can run as proxies into the target applications such as PeopleSoft or SAP, or they can be plugged directly inside the container of the application server running the Web service.

      “The whole system is designed to work non-invasively. We can do management of the Web service without recoding the Web service, changing the headers or what have you. From a single SLM system I can manage all the components of the Web service Im involved with,” described Anjan Mitra, senior product manager in Oakland.

      The tool is intended for three types of users: Web developers, technical operations staff and marketing or line of business managers responsible for Web services applications. Each can interact with the system in a customized fashion.

      AgentWares Ottolenghi believes AmberPoints tools excel at working well together across different platforms.

      AmberPoint SLM is available next month and starts at about $50,000.

      Latest Stories by Paula Musich:

      Paula Musich

      MOST POPULAR ARTICLES

      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Big Data and Analytics

      Alteryx’s Suresh Vittal on the Democratization of...

      James Maguire - May 31, 2022 0
      I spoke with Suresh Vittal, Chief Product Officer at Alteryx, about the industry mega-shift toward making data analytics tools accessible to a company’s complete...
      Read more
      Big Data and Analytics

      GoodData CEO Roman Stanek on Business Intelligence...

      James Maguire - May 4, 2022 0
      I spoke with Roman Stanek, CEO of GoodData, about business intelligence, data as a service, and the frustration that many executives have with data...
      Read more
      Applications

      Cisco’s Thimaya Subaiya on Customer Experience in...

      James Maguire - May 10, 2022 0
      I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create good customer experience – and...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×