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- CRM Daily: applications guidelines, customer studies and industry news (www.crmdaily.com)
- CRM Forum: resource documents, many organized by application domain, and interactive discus-sions (www.crm-forum.com)
- CRMCommunity: technologies, vendors and training opportunities (www.crmcommunity.com)
- CRM Industry: application recommendations and industry news (www.crmindustry.com)
- Gartner CRM Resource Center: free and paid research results, upcoming events and links (gart-ner11.gartnerweb.com/public/static/crm/crm.html)
- Picking the right CRM vendor: specific comparison of vendor and product strengths from a buyers perspective (industry.java.sun.com/javanews/stories/story2/0,1072,41138,00.html)
- “How to avoid a CRM failure” (www.eweek.com/article/0,3658,s=722&a=16689,00.asp)
- eWEEK eSeminar: “Leveraging CRM in Troubled Times” (archived event can be accessed at www.webseminarslive.com/EWEEK/microsites/10_23_01/index.htm)
