Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications

    Micromuse Revs Portal Tools

    By
    Paula Musich
    -
    March 22, 2004
    Share
    Facebook
    Twitter
    Linkedin

      Micromuse Inc. has revamped its portal tools to give users added flexibility and security when handling different management systems for a variety of constituents.

      The San Francisco event-management company reworked its visualization product to consolidate different Web interfaces into a single portal and to provide single sign-on to a range of OSS tools, officials said.

      Netcool/Portal Version 2.0, part of the Netcool/Dashboards product family, includes several integration modules that allow it to easily present performance data from Hewlett-Packard Co.s OpenView Network Node Manager, BMC Software Inc.s Remedy Action Request System, Concord Communications Inc.s eHealth and other management systems.

      The tool allows service providers to present performance data to a range of users, including network operations center technicians and account managers as well as enterprise users such as line-of-business managers and CIOs.

      The portal server includes a CRS (Content Replacement System), a proxy function that makes data coming from a variety of sources appear to come from a single host or port. That capability eliminates the requirement to open a firewall to several different ports, thereby better securing access. The CRS also includes a dynamic filter for HTML content, according to Micromuse officials. An integration tool kit with the CRS makes it possible to integrate other systems, such as billing or homegrown diagnostic tools, without requiring development.

      One user who worked with the first version of Netcool/ Portal, as well as portal offerings from other vendors, found Version 2.0 far more flexible.

      “All the other products just let me link to these other applications,” said Michael Harris, director of the Enterprise Management Solutions Center at Telefonica Data USA, in Miami. “I wanted to give customers a really customized dashboard—to take a graph out of one application and plop it in the middle of another page or grab another component out of the help desk system and plop it on a page.”

      Telefonica is using the portal as a service to its customers, allowing them to take utilization data and other metrics and present them in a format that can populate a portal page.

      “Extracting nuggets of information was a challenge. Micromuse solved that problem for me,” said Harris.

      Micromuse, through the portal, is marrying its expertise in IT infrastructure event management with business attributes, said Bill Gassman, an analyst at Gartner Inc., in Bedford, N.H. “They can bring in business attributes such as how many calls came in or how many orders are outstanding. I think its important that theyre [combining] domain knowledge of IT with business data,” Gassman said.

      Netcool/Portal Version 2.0 is available now.

      /zimages/1/28571.gifCheck out eWEEK.coms Enterprise Applications Center at http://enterpriseapps.eweek.com for the latest news, reviews, analysis and opinion about productivity and business solutions. Be sure to add our eWEEK.com enterprise applications news feed to your RSS newsreader or My Yahoo page: /zimages/1/19420.gif http://us.i1.yimg.com/us.yimg.com/i/us/my/addtomyyahoo2.gif

      Paula Musich

      MOST POPULAR ARTICLES

      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Big Data and Analytics

      Alteryx’s Suresh Vittal on the Democratization of...

      James Maguire - May 31, 2022 0
      I spoke with Suresh Vittal, Chief Product Officer at Alteryx, about the industry mega-shift toward making data analytics tools accessible to a company’s complete...
      Read more
      Big Data and Analytics

      GoodData CEO Roman Stanek on Business Intelligence...

      James Maguire - May 4, 2022 0
      I spoke with Roman Stanek, CEO of GoodData, about business intelligence, data as a service, and the frustration that many executives have with data...
      Read more
      Applications

      Cisco’s Thimaya Subaiya on Customer Experience in...

      James Maguire - May 10, 2022 0
      I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create good customer experience – and...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×