Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications

    Siebel Eyes Services

    By
    Dennis Callaghan
    -
    January 14, 2002
    Share
    Facebook
    Twitter
    Linkedin

      Siebel systems Inc. plans to add Web services and JCA support to its CRM software suite, an initiative that will help customer relationship management extend beyond the enterprise and link more directly with channel partners.

      The next iteration of Siebel 7, expected to be available this summer, will support SOAP (Simple Object Access Protocol)- and WSDL (Web Services Description Language)-based Web services. It will also support Java Connector Architecture on its Java client, officials for the San Mateo, Calif., company said.

      The upgrade will enable easier integration in and out of organizations as well as more customization of application functions. “The benefits [of Web services] are that they use relatively open standards and are being pursued aggressively by many vendors so there are a lot of options,” said Christopher Bell, chief technology officer of People2People Group. “We use them now and are continuing to develop in that direction,” said Bell, whose Boston media services company uses technologies such as SOAP to transport data between its integrated voice response system and Web applications and reporting systems.

      Siebel provides extensive integration capabilities, including prebuilt connectors to other applications and to business services such as XML over HTTP.

      But in the forthcoming release, those business services will be exposed as WSDL-based services, published to a UDDI (Universal Description, Discovery and Integration) directory and invoked as SOAP requests. This will provide customers with a common set of connectivity options and help them reduce their technology management needs, company officials said.

      JCA support in Siebel 7s Java client will help standardize connectivity among applications. Web services will be layered over JCA, Siebel officials said, allowing Siebel to support Microsoft Corp.s .Net and Sun Microsystems Inc.s Open Net Environment initiatives.

      Siebel also will capitalize on its data warehouse technology to enable its Web services implementations to go beyond mere connectivity. Siebels data mapping and transformation tools—part of the Siebel Data Warehouse—will provide transaction semantics translation so the systems can talk to one another, not just connect, officials said.

      Siebel is not alone. E.piphany Inc. officials, also in San Mateo, said the next version of their E.5 CRM suite, due this year, will be built on Web services. In addition, Pivotal Corp., of Vancouver, British Columbia, likely will add support for WSDL and UDDI to its ePower suite by fall, officials said.

      Despite their benefits, some smaller shops may find Web services overkill.

      “For our size [of] company, we really wouldnt have much use for it,” said Dave Wessinger, CIO of Wescom Solutions Inc., in Mississauga, Ontario, and a Siebel Mid-Market Edition customer. “But if we ship our Siebel install off-site to an [application service provider] that supported hundreds of Siebel installs, Web services support would be an advantage.” ´

      Dennis Callaghan

      MOST POPULAR ARTICLES

      Android

      Samsung Galaxy XCover Pro: Durability for Tough...

      Chris Preimesberger - December 5, 2020 0
      Have you ever dropped your phone, winced and felt the pain as it hit the sidewalk? Either the screen splintered like a windshield being...
      Read more
      Cloud

      Why Data Security Will Face Even Harsher...

      Chris Preimesberger - December 1, 2020 0
      Who would know more about details of the hacking process than an actual former career hacker? And who wants to understand all they can...
      Read more
      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Cybersecurity

      How Veritas Is Shining a Light Into...

      eWEEK EDITORS - September 25, 2020 0
      Protecting data has always been one of the most important tasks in all of IT, yet as more companies become data companies at the...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×