1Taxpayers Want AI, Digital Assistants to Help Prepare Tax Returns
With the April 15 tax-filing deadline just around the corner, a clear majority of taxpayers are expressing interest in using artificial intelligence to support them in preparing their returns, according to a recent survey from Accenture. The report, titled “Meet Your New Taxpayers Agent: Accenture Digital Taxpayers Research 2017,” focuses primarily on AI-enabled digital assistants, such as Apple’s Siri. Young people are particularly interested in using AI to help them with taxes. Most survey respondents cited the reduction of errors, as well as added convenience in filing among the most cited benefits. More than 6,500 global taxpayers took part in the research. This slide show includes highlights from the survey, with charts provided courtesy of Accenture.
2AI Assistants Viewed as Potentially Helpful Tax Tool
3Error Reduction Ranks as Top Benefit
4AI Assistants Could Boost Troubleshooting Capabilities
5Enthusiasm for AI Tax Apps Run High Among Young People
6AI Awareness Remains High
7Many Taxpayers Have Adopted Digital Assistants
8Tax Authority Websites Sought for Support
9Citizens Seek More Customized Digital and Mobile Services
Nearly two-thirds of taxpayers would be interested in technology that customizes the digital services of their tax authorities to their preferences and circumstances. Nearly one-half would be interested in the same kind of customization from their tax authority’s mobile app.