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Jim Rapozas reference to do-it-yourself it is similar to a term I randomly coined (well, OK, just mentioned to a few friends) many years ago—”recreational IT” [Tech Directions, “The ABCs of DIY IT,” Oct. 16].
To run an IT shop professionally, all parties involved in the service supply chain must be professional, enabled and driven. A few scattered folks doing this really well do not accomplish [the same thing].
Good article and observation!
Wiley Vasquez