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BMC Softwares remedy unit released last week a new version of its IT Service Management automation suite that emphasizes service management and business agility.
ITSM Version 5.5 includes enhancements across its four applications, including Remedy Help Desk, Remedy Asset Management, Remedy Change Management and Remedy Service Level Agreements.
Enhancements to the suite span new common Windows and Web user interfaces, support for IT Infrastructure Library best practices, greater interoperability across applications through new workflows, and new user-defined roles.