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To give enterprises improved ways to manage IP telephony, InfoVista S.A. this week will unveil a new version of its performance management software.
Despite the gradual acceptance of VOIP (voice over IP) in the enterprise, the packet-based voice technology continues to be burdened by quality and reliability levels that fall short of traditional telephony.
The enhancements in VistaInsight for IP Telephony 2.0 will allow IT managers to troubleshoot at the user level with more extensive diagnostic tools than before.
With Version 2.0, performance problems can be addressed and resolved on several levels, from the overall network to the application to the individual user. Call interruptions can be pre-empted not only from the top down but also from the bottom up, according to the French company with U.S. headquarters in Herndon, Va.
InfoVista champions the latest version of its technology for offering more advanced reporting capabilities, focused specifically on ensuring the quality of voice applications. Quality measurements can be made site to site and also user to user, allowing IT managers to analyze system performance from several vantage points.
Version 2.0 comes with advanced server management features, including a way to control services running on CallManager when performance is at risk. With its latest launch, InfoVista also increased its overall support for Cisco Systems Inc. products, providing an out-of-the-box option for CallManager Express and for Ciscos voice gateways. Cisco is based in San Jose, Calif.