OpenAI just hit one million business customers… and it’s not shy about calling itself “the fastest-growing business platform in history.”
The milestone comes from a mix of enterprise adoption and developer use. Companies are paying for OpenAI’s business offerings or building directly on its models through the developer platform.
And the consumer wave isn’t slowing down, either. More than 800 million people now use ChatGPT, while ChatGPT for Work seats have jumped 40% in just two months, surpassing 7 million. ChatGPT Enterprise seats, meanwhile, have grown ninefold year-over-year, according to OpenAI.
“We’re proud to work with category leaders in industries like financial services, healthcare, retail, and more, where our technology is making intelligence central to their customer experiences, internal operations, and team-level workflows,” OpenAI said in a press release.
New business tools, integrations, and capabilities
In tandem with this week’s announcement, OpenAI has also launched a set of tools that integrate ChatGPT with business data sources, including Slack, SharePoint, Google Drive, and GitHub. This will enable access to answers and allow users to conduct analysis and take action using a version of GPT-5 that has been optimized for use with these tools.
OpenAI’s AgentKit makes it “practical to build and deploy” enterprise agents, enabling teams to take ideas to production in days rather than months, the company said.
Multimodal models, including the Image Generation API and Sora 2 have been updated to enhance visual and video workflows, along with gpt-realtime and Realtime API to build production voice agents. This will enable teams across any industry to work seamlessly with text, images, video, and audio in a single system, according to OpenAI.
OpenAI in use
OpenAI cited several enterprises already using its tools, including Indeed for its Invite to Apply feature; Lowe’s, which built an in-store app with OpenAI models; Intercom, which uses OpenAI as the backbone of its customer service agent Fin; and Databricks, which is using OpenAI frontier intelligence to build and run agents.
Companies creating new apps and agentic workflows on the OpenAI platform include Canva, Figma, Zillow, and Spotify.
Earlier this week, the company announced a seven-year, $38 billion agreement with Amazon Web Services to provide OpenAI with the compute power for these expansions. The deal gives OpenAI access to hundreds of thousands of Nvidia GPUs, enabling it to scale AI workloads.
Also this week, OpenAI CFO Sarah Friar raised eyebrows when she mentioned the possibility of seeking government aid for the company during a Wall Street Journal tech conference. Friar’s comments sparked concern over an AI bubble burst.
Earlier this month, SoftBank and OpenAI teamed up for the creation of a new JV, SB OAI Japan GK, which will introduce an AI solution called “Crystal intelligence” to the Japanese market.