Following a professional conference, most of us return loaded down with things like: a) yet another cheapo backpack, b) a pile of company brochures,...
AT&T has topped the 2010 Brand Keys Customer Loyalty Engagement Index in the wireless phone service category.The Index, which began in 1997, examines American...
Following Macmillan's insistence on setting its own rates for e-book prices rather than follow Amazon.com's preferred $9.99 per title, the chairman and CEO of...
Google's reported deal with the National Security Agency to work together on cyber-security issues is raising questions among privacy advocates, including Electronic Privacy Information...
The battle for the mobile Web is getting more interesting, with Apple filing location-based patents that compete with Google's Latitude location feature for Google...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...