On the last day of its annual convention in New York, the National Retail Federation released a new study that shows retailers expect to increase IT spending in 2004.
Eighty-three percent of more than 100 retailers surveyed expect to replace or upgrade point of sale systems this year, according to Retail Horizons: Benchmarks for 2003, Forecast for 2004, a report conducted by the National Retail Federation Foundation (NRFF) and BearingPoint Inc.
“As the competition increases, retailers need to figure out how they can differentiate even more,” said Scott Hardy, a managing director with BearingPoints Retail/Wholesale practice. “Retailers are looking to POS in 2004 to provide real-time information to have a better understanding of the customer.”
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