Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Menu
Search
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Cybersecurity
    • Cybersecurity
    • IT Management
    • Networking
    • Small Business
    • Storage

    Dell Offers SMBs Managed IT Services

    By
    Nathan Eddy
    -
    April 16, 2009
    Share
    Facebook
    Twitter
    Linkedin

      Computer maker Dell announced the availability of ProManage-Managed Services, which the company said was “built from the ground up” for small and midsize businesses. The Web-based service actively monitors and manages IT networks and helps prevent system issues before they occur. Service packages start at $9 per month with no long-term contract required.
      ProManage-Managed Services offers three levels of service: Alerts, which provides round-the-clock remote monitoring that checks the health of networks, servers, PCs and applications, including non-Dell systems; Resolution, monitoring with remote issue resolution for all monitored hardware, applications, anti-virus software, and Windows services; and Management, which couples alerts and resolution with end-user support, increased security functions, asset tracking and assessment services.
      All three levels of service are monitored 24/7. When an event takes place, Dell’s network operating center alerts customers or their solution provider, while the service desk can fix the issues remotely. Additionally, each business is assigned a local field force that can be on-site quickly to resolve problems, perform assessments and help plan future growth prospects.
      The expansion of the program to more than 5,500 U.S. towns and cities follows two successful pilot tests in Dallas and New York City, where Dell said it helped one customer, Euless, Texas-based TheAttorneyStore.com, which operates the GetLegal.com Website, increase staff productivity by as much as 60 percent.
      “I was a little concerned, having the different operating systems, the different software we use,” said Chris Jones, TheAttorneyStore.com’s IT administrator. “I was concerned they would not be able to cover the bases-they’ve exceeded my expectations.” Jones said that without Dell’s ProManage-Managed Services, the company would not be able to focus on new innovations and products they are working toward.
      “In today’s tough economy, the conversations we’re having with customers typically start with how we can help them save time and money and free up resources for projects that drive real business results,” said Tim Griffin, Dell’s vice president of global SMB business services, in a statement. “Our new managed services do just that by remotely monitoring and fixing the vast majority of IT issues, so customers … can focus on running their businesses not troubleshooting the server that just went down.”
      Additional services are available on a “pay-as-you-need” basis and include virus and spyware issues, data storage and backup, network and security assessment, software support, data migration and installation. ProManage-Managed Services are available direct from Dell or one of its PartnerDirect Registered or Certified Partners enrolled in the ProManage Sales Agent program.
      Ray Boggs, an analyst at IDC, said Dell has successfully strengthened its own infrastructure to make this advanced IT support possible, setting the stage for a variety of enhanced capabilities. “Web-based services-or IT-as-a-service-can change the way small and medium businesses think about and take care of their IT,” he said in a statement. “Basically you use technology to take care of your technology.”

      Nathan Eddy
      A graduate of Northwestern University's Medill School of Journalism, Nathan was perviously the editor of gaming industry newsletter FierceGameBiz and has written for various consumer and tech publications including Popular Mechanics, Popular Science, CRN, and The Times of London. Currently based in Berlin, he released his first documentary film, The Absent Column, in 2013.

      MOST POPULAR ARTICLES

      Android

      Samsung Galaxy XCover Pro: Durability for Tough...

      Chris Preimesberger - December 5, 2020 0
      Have you ever dropped your phone, winced and felt the pain as it hit the sidewalk? Either the screen splintered like a windshield being...
      Read more
      Cloud

      Why Data Security Will Face Even Harsher...

      Chris Preimesberger - December 1, 2020 0
      Who would know more about details of the hacking process than an actual former career hacker? And who wants to understand all they can...
      Read more
      Cybersecurity

      How Veritas Is Shining a Light Into...

      eWEEK EDITORS - September 25, 2020 0
      Protecting data has always been one of the most important tasks in all of IT, yet as more companies become data companies at the...
      Read more
      Big Data and Analytics

      How NVIDIA A100 Station Brings Data Center...

      Zeus Kerravala - November 18, 2020 0
      There’s little debate that graphics processor unit manufacturer NVIDIA is the de facto standard when it comes to providing silicon to power machine learning...
      Read more
      Apple

      Why iPhone 12 Pro Makes Sense for...

      Wayne Rash - November 26, 2020 0
      If you’ve been watching the Apple commercials for the past three weeks, you already know what the company thinks will happen if you buy...
      Read more

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×