Lexmark announced Perceptive Checklist Capture, a platform that automates the process of gathering related documents and data from desktop, mobile and smart multi-function devices.
Designed to streamline the capture process and free knowledge workers to focus on customer service and compliance, the platform organizes unstructured data, simplifies deployment and expansion, complements existing core systems, and demonstrates compliance.
“Any business that employs knowledge workers who must gather and track sets of content required to manage cases will benefit from Checklist Capture,” Brian Anderson, chief technology officer for Lexmark Enterprise Software, told eWEEK. “Perceptive Checklist Capture can be leveraged in virtually every industry. From incident management in retail, public assistance in government, new loan or account automation in banking to claims in insurance, HR case management in the back office, logistics document management in manufacturing and enrollment services in higher education.”
Perceptive Checklist Capture updates the project or case folder in real-time, enabling users to track the project’s status.
The system notifies users when a document is missing or incomplete, and delivers information directly to the user’s core business system while storing the document in a central repository for speedy retrieval.
In the field, the platform enables users to take photos and capture other content with a mobile device, such as a smartphone or tablet.
“Many of today’s most critical business decisions or processes occur over the mobile device, so it’s imperative that we provide our customers simplified interfaces that are easy to learn, and focused on the essential functions of document review, approval, and routing and holding,” Anderson explained. “Additionally, versions developed for each mobile platform, provide a responsive and intuitive user experience, including full use of touch screen interfaces [and] instant, single-click document viewing through built-in viewer.”
He said that high-resolution portrait and landscape viewing, secure authentication of users to enforce content privileges and SSL-encrypted communication are all included in the software.
In the office, users can scan documents at an integrated Lexmark smart MFP or capture files at a desktop computer, then add them to a project or case folder.
Leveraging the Perceptive Evolution platform, the capture interface is similar across all devices and platforms, for a consistent and unified experience.
“Document management, more specifically enterprise content management is leading the transformation of businesses,” Anderson said. “Today’s ECM allows businesses to manage the explosion of information by automating data management processes in order to allow businesses to work more efficiently than ever before. At the end of the day, our customers, no matter the industry, are expected to work faster, smarter, and be fully informed. With that in mind, ease of use is paramount with any solution that Lexmark develops.”