2Water Damage at a Fire Call (Germany)
3Upgrade Comes Too Late (United States)
A company was preparing for a new IT infrastructure. The new storage array was waiting to be unpacked and powered up in the server room. The day before connecting it, the old storage array broke down and access to critical data was lost. After few minutes of panic and stress, an IT administrator decided not to make the situation worse and called the specialists at Kroll Ontrack. Everything ended positively.
4Unfortunate Accident (Norway)
5The Dog Ate My … (United States)
6Microsoft Surface Mystery (United States)
7Swept Away Server (Bosnia and Herzegovina)
8Data Under Attack (United States)
9It Can Happen to Anyone (United States)
Even Kroll Ontrack employees are not immune to data loss. While visiting the restroom in between meetings, a Kroll employee slipped her iPhone into the back pocket of her pants for safe keeping. As she stood up and picked up her briefcase to exit, the phone escaped, landing squarely in the toilet. Dripping wet, the employee brought her personal phone to the mobile recovery specialist in the clean room with a plea for help. No questions asked, engineering took on the case. All of the employee’s phone data, including her photos of her daughter, contacts and text messages, was recovered.
10Waterfall Folly (Iceland)
A young woman was taking pictures on her smartphone of a beautiful waterfall when a gust of wind drenched her with spray from the waterfall. She was covered in water and so was her phone. The woman lost access to her phone and all of her photos, but Kroll performed a full recovery, returning the photos and the phone in working order.
11A Difference in Opinion (Poland)
From the client’s perspective: “My laptop did not want to follow my instructions. We totally disagreed with each other, and I lost my temper, hitting it strongly with an open hand. The laptop drive was damaged—that’s why I’m here.” At odds with his computer, the client hit the laptop directly in the place where the drive resided, and that resulted in the head scratching the platters. There was extensive damage, but Kroll Ontrack recovered 50 percent of the crucial data.