By Michael Caton  |  Posted 2006-01-30 Print this article Print

The Envox Console is the component that allowed us to manage servers, applications, modules, channels, licenses and logging. The console made it easy to start and stop channels, as well as to load applications on a given channel. There are no reporting tools built into the console, but logs can be saved in native or text format.

We liked the flexibility inherent in the Envox platform, particularly its support for VOIP (voice over IP) through SIP (Session Initiation Protocol). The platform supports SIP call controls for call transfer and messages. The platform also supports Intel NetStructure Host Media Processing software for Intels telecommunications hardware.

Envox supports speech applications from Nuance Communications, including OpenSpeech Recognizer and Nuance 8.5 speech recognition applications, as well as RealSpeak and Nuance Vocalizer for text to speech. Companies can also build secure speech applications with Envox using both Nuance SpeechSecure and Nuance Verifier speaker recognition applications.

In addition to these tools for writing applications and running them on a telephony server, Envox offers a computer telephony integration application, Envox CTI Link for Envox CT Connect.

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