Security, Storage and Survival

By Cameron Sturdevant  |  Posted 2002-04-26 Print this article Print

eLABorations: Reporter's Notebook: CA World was all about the customer, but can the love outlast a sluggish economy?

If you are a Computer Associates customer, I want to hear from you. Thats because CA is following your money and I want to know if it is really doing the right thing. Its clear from four days of interviewing, attending press conferences and lurking in tech sessions that CA is putting security and storage products front and center and loading them with portal capabilities and Web services. Last year, CA regrouped its products into six brands and broke up its Unicenter TNG monolith into tens of different point products that all sit on top of a Common Services agent. From a marketing point of view it makes sense, and it also seems to work from a technology standpoint. But as almost innumerable CA execs told me earlier this week, "Were in business to make money," and for six consecutive quarters, CA hasnt.
So, CA customers, the three-part question is: Is the company doing what it takes; is there something that CA is missing, or is it just the economy? In many respects, I think it is the economy. As a reporter, Ive been to my share of big company shows this year, and the image Im forming is that of a bunch of prize fighters whove taken four rounds of heavy beatings and have nothing but five more to look forward to. CA is still standing, which makes me want to know what you, the customer thinks of the company.
Its hard to be around CA and not hear incessantly about you, the customer. CA loves you, or at least it loves your money. Your needs are its priority. You have but to ask (and flash a lot of the green stuff) and CA will do your bidding. Theoretically, everything I saw--from portal technology to employee provisioning to database management to the pepped-up (and chopped-up) Unicenter--was done in your name. So, if youre a CA user with a story to tell, Id like to hear it. Tell me if the company is really doing everything it can, or better yet, what it can and should do better. Now is the time to speak, or forever hold your peace. Senior Analyst Cameron Sturdevant can be contacted at Related stories:
  • eLABorations: Portals First, Web Services Second at CA World
  • CAs Balancing Act
    Cameron Sturdevant Cameron Sturdevant is the executive editor of Enterprise Networking Planet. Prior to ENP, Cameron was technical analyst at PCWeek Labs, starting in 1997. Cameron finished up as the eWEEK Labs Technical Director in 2012. Before his extensive labs tenure Cameron paid his IT dues working in technical support and sales engineering at a software publishing firm . Cameron also spent two years with a database development firm, integrating applications with mainframe legacy programs. Cameron's areas of expertise include virtual and physical IT infrastructure, cloud computing, enterprise networking and mobility. In addition to reviews, Cameron has covered monolithic enterprise management systems throughout their lifecycles, providing the eWEEK reader with all-important history and context. Cameron takes special care in cultivating his IT manager contacts, to ensure that his analysis is grounded in real-world concern. Follow Cameron on Twitter at csturdevant, or reach him by email at

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