Google Blasted over Gmail, Google Apps Outages - Is Paid Access More Reliable?

By Clint Boulton  |  Posted 2008-08-12 Print this article Print

Google Blasted Over Gmail,
Google Apps Outages

3. Is Paid Access More Reliable?

User Arthur 5005, who uses Gmail to collaborate with his team of graphic designers, loves Gmail even though the Aug. 6 outage affected a "mission-critical account." He wonders if his premium account is less vulnerable to downtime than our standard. This is a crucial question as Google looks to invite more users to its Google Apps Premier Edition, which costs $50 per user per year.

Google isn't supposed to go down. Yet Google Gmail and Google Apps went down for 15 hours Aug. 6 and 7. And on Aug. 11, Gmail went down for 2 hours. Users made their discontent known in discussion boards and blogs, raising the broader question: If they can't rely on Google as their Web platform, who can they rely on?

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