Google Blasted over Gmail, Google Apps Outages - Users Advise Google on Backup Plans

By Clint Boulton  |  Posted 2008-08-12 Print this article Print

Google Blasted Over Gmail,
Google Apps Outages

6. Users Advise Google on Backup Plans

After Google fixes its Apps and Gmail hiccup Aug. 7, user silverfox says Google must fix the procedure for fixing problems that happen on its servers. "There is really no excuse for not having a procedure in place that can recover from any problem by switching to a redundant, guaranteed stable system in a matter of minutes, not 15 hours."

Google isn't supposed to go down. Yet Google Gmail and Google Apps went down for 15 hours Aug. 6 and 7. And on Aug. 11, Gmail went down for 2 hours. Users made their discontent known in discussion boards and blogs, raising the broader question: If they can't rely on Google as their Web platform, who can they rely on?

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