Google Blasted over Gmail, Google Apps Outages - Who You Gonna Call? Not Google

By Clint Boulton  |  Posted 2008-08-12 Print this article Print

Google Blasted Over Gmail,
Google Apps Outages

8. Who You Gonna Call? Not Google

Users are vexed by the lack of a phone support service at Google. The company offers 24/7 phone support for its Premier Edition, but if you're only using the standard version, the company's main mode of communication with the end user is the discussion group, where "Google Guides" respond to e-mail complaints from users. Users dislike this, as we see in this Gmail group.

Google isn't supposed to go down. Yet Google Gmail and Google Apps went down for 15 hours Aug. 6 and 7. And on Aug. 11, Gmail went down for 2 hours. Users made their discontent known in discussion boards and blogs, raising the broader question: If they can't rely on Google as their Web platform, who can they rely on?

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