Google Blasted over Gmail, Google Apps Outages - Who You Gonna Call? Not Google
Google Blasted Over Gmail,
Google Apps Outages
8. Who You Gonna Call? Not Google
Users are vexed by the lack of a phone support service at Google. The company offers 24/7 phone support for its Premier Edition, but if you're only using the standard version, the company's main mode of communication with the end user is the discussion group, where "Google Guides" respond to e-mail complaints from users. Users dislike this, as we see in this Gmail group.