Effortless Installation with SyncSave
Traut, who described the SyncSave software installation as "no hassle," said the initial implementation of the managed service was effortless, and any roadblocks encountered during early deployments of the technology were easily corrected. "Weve had no problem whatsoever. The software is free; you just pay for the storage," Traut said.Gorilla Racing is paying about $15 per gigabyte of storage with the SyncSave service. Data is remotely backed up to GenXSPs data center in Rhode Island, where it is stored on disk and encrypted. SyncSave is well-suited for employees who frequently work outside of the office, Gorriaran said. But the clientless SyncSave also performs well for companies that implement it at a workgroup or department level, since it performs common file elimination (much like a filter) to cut down on storage during backups. "[SyncSave] has access to machines that are running in backup. If theres a problem, we get in there [and] we fix it. Its not [a matter of] going hunting and looking for tapes," said Gorriaran. "Customers want the solution to a problem; they dont care how it gets done. People are just too busy. We can manage the whole [backup operation] for them." CommVault continues to move in the direction of providing enterprise-level CDP. Read more here. SyncSave is a rebranded version of Asigra Televaulting. The Televaulting software platform is designed to deliver managed backup services. The software features an associated billing system that uses multiple currencies, offers SLA (service-level agreement) monitoring and management, and can manage backup at many remote or branch offices. Gorriaran said that GenXSP believed Televaulting would fit in nicely with his companys service provider delivery model because of Asigras strong channel experience. "We knew we wanted to do backup, but do we try it ourselves? Do we OEM it? We found that Asigra was really set up to work with the channel, and thats what we liked about them," Gorriaran said. "We didnt want to lose control of the account, so we went to them, and they said, Well OEM the software; we had it completely rebranded." In terms of rebranding, Eran Farajun, executive vice president for Toronto-based Asigra, said his organization takes care to ensure its technology is well-tuned to a service providers offering, look and namesake. "We rebrand [our] software for service providers by inserting new artwork into the splash screen when you launch an application. We change the user documentation, and we change the icon trays when youre looking at the desktop," Farajun said. "That way, SyncSave and the service [look] like [the partners] service, and customers really dont know about Asigra at the end of the day." Farajun said Asigras licensing model establishes for GenXSP, as well as other service providers, a low entry barrier to ramp up its business by purchasing licenses based on capacitymuch in the same way a customer would buy disk space. Next Page: Asigras responsiveness keeps Gorilla rolling.
"Getting it up and onboard, they walked me through it the first time. After that the support has been there. When the computer died we called [GenXSP] up, and they walked us through it again, making sure we had everything correct because of encryption and other concerns."