Page Two

By Brian Fonseca  |  Posted 2003-12-22 Print this article Print

DTS will introduce aboard QM2 Ship Partner Shore Excursion Module, which takes advantage of WebSpeed, an OpenEdge client processing technology offering high-transaction volumes for browser-based applications. The program features a Web user interface allowing passengers to examine and book outings directly from their cabins using their interactive TV and the ships billing system.

DTS property management system ties into a digital interactive television application from IDF GmbH. The technology allows guests to download, purchase and choose digital photographs taken during the journey.

Using a TV, guests can get an early peek at and make choices from their dinner menu. They can order breakfast from bed, specifying delivery time, and set a wake-up time to be given by phone, alarm or TV.

"The technology is there; its just coming up with ways to apply it to enhance guest experience [that] is the challenge," said Richman.

To comply with newer federal regulations, Richman said DTS used the OpenEdge platform to build a customized manifest application to accurately track embarkation and disembarkation of every passenger.

"One thing that can be a sour experience if handled incorrectly is how to handle a couple thousand people all coming to [the] ship at [the] same time and having to go through passport, clearance," said Richman. "Capturing all this information in that short period of time with really no margin for error is extremely critical."

Brian Fonseca is a senior writer at eWEEK who covers database, data management and storage management software, as well as storage hardware. He works out of eWEEK's Woburn, Mass., office. Prior to joining eWEEK, Brian spent four years at InfoWorld as the publication's security reporter. He also covered services, and systems management. Before becoming an IT journalist, Brian worked as a beat reporter for The Herald News in Fall River, Mass., and cut his teeth in the news business as a sports and news producer for Channel 12-WPRI/Fox 64-WNAC in Providence, RI. Brian holds a B.A. in Communications from the University of Massachusetts Amherst.

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