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By Lisa Vaas  |  Posted 2003-07-17 Print this article Print

But how will Oracle retain the members of that support organization, given the limited future for PeopleSoft products, one e-mail correspondent inquired. "I wouldnt say theres a limited future for PeopleSoft products," Phillips said. "That 10 years [of promised support] sounds like job security for a long time to come. Weve guaranteed publicly a decade of support, from a company thats very profitable and can afford to do that. It seems it would be a good outcome for PeopleSoft support staff." Other questions involved whether Oracle would honor current support contracts. Phillips replied that Oracle is legally bound to do so. Another question: Will you train my systems integrator for PeopleSoft-to-Oracle migrations? "Weve already gone out to integrators and given them things to think about," Phillips said. "Theyre eager to work with us now. Its likely well be a much bigger company in the applications business, with a much bigger footprint. Unlike other companies, weve been de-emphasizing the consulting business and letting others do that."
Another worry on customers minds: Will there be interruptions in service at any point in the product integration process between PeopleSoft and Oracle? "Weve done about 30 acquisitions," Phillips said. "Theyve gone pretty smoothly. We have a process in place. And given the timeframe this is taking and the elongated plan here—its taking longer than we like—it gives us time to plan these out."
Other tidbits Phillips delivered included that Oracle hasnt yet mapped out pricing for new products; that there is no cut-off time to access the free module-to-module upgrades; that ongoing installations and consulting work will be supported; that PeopleSoft customer forums would continue; that marketing will be toned down; that the PeopleSoft tool set would still be supported; and that no decision has been made on whether free consulting or incentives will be offered in the case of a customers decision to migrate to Oracle.

Lisa Vaas is News Editor/Operations for and also serves as editor of the Database topic center. Since 1995, she has also been a Webcast news show anchorperson and a reporter covering the IT industry. She has focused on customer relationship management technology, IT salaries and careers, effects of the H1-B visa on the technology workforce, wireless technology, security, and, most recently, databases and the technologies that touch upon them. Her articles have appeared in eWEEK's print edition, on, and in the startup IT magazine PC Connection. Prior to becoming a journalist, Vaas experienced an array of eye-opening careers, including driving a cab in Boston, photographing cranky babies in shopping malls, selling cameras, typography and computer training. She stopped a hair short of finishing an M.A. in English at the University of Massachusetts in Boston. She earned a B.S. in Communications from Emerson College. She runs two open-mic reading series in Boston and currently keeps bees in her home in Mashpee, Mass.

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