But how will Oracle retain the members of that support organization, given the limited future for PeopleSoft products, one e-mail correspondent inquired. "I wouldnt say theres a limited future for PeopleSoft products," Phillips said. "That 10 years [of promised support] sounds like job security for a long time to come. Weve guaranteed publicly a decade of support, from a company thats very profitable and can afford to do that. It seems it would be a good outcome for PeopleSoft support staff." Other questions involved whether Oracle would honor current support contracts. Phillips replied that Oracle is legally bound to do so. Another question: Will you train my systems integrator for PeopleSoft-to-Oracle migrations? "Weve already gone out to integrators and given them things to think about," Phillips said. "Theyre eager to work with us now. Its likely well be a much bigger company in the applications business, with a much bigger footprint. Unlike other companies, weve been de-emphasizing the consulting business and letting others do that."Other tidbits Phillips delivered included that Oracle hasnt yet mapped out pricing for new products; that there is no cut-off time to access the free module-to-module upgrades; that ongoing installations and consulting work will be supported; that PeopleSoft customer forums would continue; that marketing will be toned down; that the PeopleSoft tool set would still be supported; and that no decision has been made on whether free consulting or incentives will be offered in the case of a customers decision to migrate to Oracle.
Another worry on customers minds: Will there be interruptions in service at any point in the product integration process between PeopleSoft and Oracle? "Weve done about 30 acquisitions," Phillips said. "Theyve gone pretty smoothly. We have a process in place. And given the timeframe this is taking and the elongated plan hereits taking longer than we likeit gives us time to plan these out."