Oracle to Clarify Its Pricing

By Lisa Vaas  |  Posted 2003-07-28 Print this article Print

Oracle Corp. is rolling out yet another method to help customers decipher its confusing pricing model.

Oracle Corp. is rolling out yet another method to help customers decipher its confusing pricing model.

Starting this fall, the database and enterprise applications developer will offer interactive seminars to answer customers questions. The free seminars will be available online, at various conferences and during a road show that will stop at any global location where enough users have expressed interest, officials said.

"Part of the reason were doing seminars is to talk about how the licensing models have evolved, what changes weve made and what are the benefits to the customer," said Jacqueline Wood, vice president of global pricing and licensing strategy at the Redwood Shores, Calif., company.

This is Oracles latest response to ongoing criticism and confusion over what it charges. Oracle customers claim that the company hasnt reformed since last year when two analyst companies—Meta Group Inc. and Gartner Inc.—took Oracle to task over pricing and sales tactics. Nevertheless, the seminars are desperately needed, customers said.

"Its pretty confusing," said Craig Read, president of the Toronto Oracle Users Group and IT director at MTrilogix Inc., in Toronto. "You have to understand that when you deal with these guys, theyre there to get your cash."

Lisa Vaas is News Editor/Operations for and also serves as editor of the Database topic center. Since 1995, she has also been a Webcast news show anchorperson and a reporter covering the IT industry. She has focused on customer relationship management technology, IT salaries and careers, effects of the H1-B visa on the technology workforce, wireless technology, security, and, most recently, databases and the technologies that touch upon them. Her articles have appeared in eWEEK's print edition, on, and in the startup IT magazine PC Connection. Prior to becoming a journalist, Vaas experienced an array of eye-opening careers, including driving a cab in Boston, photographing cranky babies in shopping malls, selling cameras, typography and computer training. She stopped a hair short of finishing an M.A. in English at the University of Massachusetts in Boston. She earned a B.S. in Communications from Emerson College. She runs two open-mic reading series in Boston and currently keeps bees in her home in Mashpee, Mass.

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