JDE customer concerns

By Lisa Vaas  |  Posted 2004-02-16 Print this article Print

J.D. Edwards customers, understandably enough, have many questions to put to both Oracle and PeopleSoft. In the event that Oracles bid is successful, they want to know whether Oracle will value and continue to support J.D. Edwards software. Oracle CEO Larry Ellison has changed his tune on the question multiple times. "[From the press,] we get everything from Oracles going to kill off support of JDE and wont provide development, … to No, well support the software moving forward, to Well support it moving forward for a period of time," said Mark Federle, CIO of The Weitz Co. Inc., a Des Moines construction company, and a Quest member. "All those pieces obviously impact if I should upgrade my current investment in JDE, because thats planned for 60 days from now. If the software ultimately isnt going to be supported in a short period of time, it would be illogical at best to make those investments." Quest members overwhelmingly support staying with PeopleSoft ownership over a successful Oracle takeover: Eighty percent of members who responded to an online poll in June were in favor of the PeopleSoft merger. Since then, however, some members, such as Federle, have found much to criticize in PeopleSofts ownership of J.D. Edwards.
"Thusfar, what [PeopleSoft] seems to indicate is that all [certain] services are being provided already," said Federle. "If that was true, PeopleSoft would offer regional conferences and Web sites that arent administered by their own folks—al of which are not currently being offered. PeopleSoft wouldnt indicate those items are free when Im paying multiple hundreds of thousands of dollars for maintenance, of which most of what I get is software updates. … We dont have a lot of application questions, and when we do, we tend not to get our problem fixed. We get told, … Buy more product, or Yes, thats a known error, and well fix that later."
Next page: Will Oracle spin off JDE post-successful takeover?

Lisa Vaas is News Editor/Operations for eWEEK.com and also serves as editor of the Database topic center. Since 1995, she has also been a Webcast news show anchorperson and a reporter covering the IT industry. She has focused on customer relationship management technology, IT salaries and careers, effects of the H1-B visa on the technology workforce, wireless technology, security, and, most recently, databases and the technologies that touch upon them. Her articles have appeared in eWEEK's print edition, on eWEEK.com, and in the startup IT magazine PC Connection. Prior to becoming a journalist, Vaas experienced an array of eye-opening careers, including driving a cab in Boston, photographing cranky babies in shopping malls, selling cameras, typography and computer training. She stopped a hair short of finishing an M.A. in English at the University of Massachusetts in Boston. She earned a B.S. in Communications from Emerson College. She runs two open-mic reading series in Boston and currently keeps bees in her home in Mashpee, Mass.

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