: Interview With Michael Fleisher"> Fleisher: That vast majority of our clients have clearly voted that we are not a luxury but that we are a necessity in terms of how they run their business from everyday. Last fiscal year, our business grew 11 percent and our profitability increased. This fiscal year our business is down 3 to 5 percent, but our profitability will grow. Our renewal rates have remained rock solid. The reason our business is down a little bit is because in this climate its much tougher to sell someone who isnt already a client.Fleisher: Actually I think its perfectly fine news. There is not some big huge innovation that is massively changing the way work is done, but there are huge opportunities to be had from implementations of technology at most businesses around the world. There are business opportunities from the application of technology. But were saying dont be fooled into thinking there is some big innovation around to corner, and therefore you dont need to make the tough bets and spend the money you need to spend today. EWEEK: But it helps to have a next big thing, doesnt it? Fleisher: There will always be themes about what our clients need to do to be successful. Right now were talking about the "real-time enterprise" and the business value of IT. But maybe more importantly, we see our role not as prognosticators of the future, but as guidance givers and advisers with very pragmatic advice for our clients. Our client renewal rates have been unwavering because we dont make money by selling some wild projection but in giving our clients good advice. Some of the folks that sell prognostications exploded positively during the dot-com era but now they have disappeared or fallen dramatically. EWEEK: Are you seeing a lot of resumes from people who worked at those companies? Fleisher: Were seeing a lot of resumes from all walks of life. A lot of good people who left Gartner during the dot-com boom now would like to come back. As business gets better, we may be in a position to hire some talented people back. EWEEK: IBM has been absent for a few years from your keynoter lineup. Whats going on there? Fleisher: We would love to have them participate. The challenge that all of these guys have is scheduling. IBM historically had conflicts this week in October. Were hopeful that IBM CEO Sam [Palmisano] can join us in the future. We met and chatted recently and he really wants to come and participate.
EWEEK: One of your analysts, Audrey Apfel, said there is no big technological imperative right now. For Gartner, that cant be good news, can it?