Implementation Challenges

By J. Chatelain And D. Garrie  |  Posted 2009-08-14 Print this article Print

Implementation challenges

In order to safeguard corporate intellectual property and to reduce the potentially bankrupting effects of litigation involving massive amounts of electronic information, the enterprise must not delay in implementing some form of electronic information infrastructure.

Electronic archiving has historically been perceived as primarily driven by the need to limit investment in expensive hard disk storage. Business needs and the value of archiving e-documents were typically ignored, yielding disappointing results and often the abandonment of the archiving project itself. In extreme cases, some enterprises even reverted to printing e-documents and having the resulting output handled by traditional paper archiving processes. 

Identifying the good, bad and the ugly facets of electronic archiving implementation provides important lessons for developing a comprehensive electronic archiving solution.

The good

The value proposition of electronic archiving is twofold. First, it enables an enterprise to secure corporate records so it can find information needed to conduct business, as well as comply with regulations, prepare for litigation and engage in good business practices. It also manages the retention and destruction of business records according to defined corporate policies. Second, it enables better performance of computer systems and lowers the cost of document storage by eliminating older information that no longer needs to be retained.

The bad

There are essentially two issues plaguing electronic archiving. The first is silo thinking, which results in archiving projects that lack necessary features and functionalities. This happens because their design and implementation is largely driven by the IT department without sufficient consultation with business and legal departments. The second issue is silo implementation, which results in multiple electronic archiving silos within a given corporation with no overall, enterprise-wide thinking. This multiplies asset and management costs and greatly increases the complexity of information search and retrieval.

The ugly

The lesser known issue surrounding electronic archiving is the TCO of technical implementations. Most of the cost/benefit analysis in an IT purchase focuses upon the acquisition cost of hardware and overlooks the total cost of use. This is typically the case in electronic archiving implementations where choices between differing technologies are made based solely upon the features, functionality and cost of the solution-without taking into account additional costs of software, hardware, services, people and the costs of retrieval in the event of litigation or regulatory compliance requests.

Because archiving is a long-term project, these operational costs can dwarf acquisition costs and overshadow their benefits. Over time, scale increases as more e-documents are produced, maintained, and become subject to records management and archiving.



Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel