Remote Office Performance and Availability

Posted 2008-02-06 Print this article Print

Every year, more enterprise employees work from remote offices, at home or on the road-as many as 90 percent, according to Nemertes Research. The consequences for CPM are significant: unless an enterprise resorts to obsolete command-and-control management, most of its information-and the majority of its decision-making-will take place far from headquarters. Employees, managers and executives at every location need pertinent, timely information on how their performance metrics perform against enterprise standards and goals, and the primary goal of CPM is to get it to them.

The proliferation of branch and remote offices defines the extended enterprise, and requires a WAN that meets LAN (Local Area Network) standards of performance and availability. Application server consolidation, together with the growth of VOIP and Internet video traffic make fast, stable network connection between headquarters and remote offices a business imperative.

To avoid business delays and disruptions, enterprises need remote-office solutions with fast, consistent response for centralized business applications and resources. Today's solutions-and tomorrow's-demand performance at full enterprise scale, with the capability to scale or adapt quickly to the networking requirements of reorganization and expansion, with rapid, full recovery from network and business interruption at any time, on any scale.

A critical requirement-too often overlooked in planning a major initiative like CPM-is for network designs that minimize the need for scarce and costly skilled resources at remote locations. This is really two requirements-first, that network operations be simplified wherever possible for remote non-specialists, and second, that they be centralized wherever simplification conflicts with performance, availability or security requirements.

Maintaining open-network standards is an important step toward meeting both requirements. Vendor-proprietary and local standards can create network islands of incompatible processes and technologies that frustrate any truly corporate attempt at performance management. Network infrastructure based on open standards improves an organization's ability to recruit, train and manage local staff and relieves corporate specialists of the burden of managing multiple incompatible network legs.


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