Integrating PeopleSoft, SalesLogix, SAP and Siebel
eWEEK Labs' analysis shows that each of these vendors takes a fundamentally different integration and midmarket approach with its packaged CRM application.Perhaps because they have been around longer, established customer relationship management players PeopleSoft Inc., SalesLogix, SAP AG and Siebel Systems Inc. have more clearly defined integration strategies than their . However, eWEEK Labs analysis shows that each of these vendors takes a fundamentally different integration and midmarket approach with its packaged CRM application. eWEEK believes that integration capabilities and developer experience should be considered as at least as important as functionality and price when choosing a CRM system. Its therefore important to fully understand the openness of the CRM platform, how well-defined the APIs are, what integration tools are bundled with the system, and how strong a vendors partner relationships are. We believe that PeopleSoft currently has the strongest integration story, although Siebel is quickly catching up.
Much of PeopleSofts core technology for CRM integration is based on technology it acquired with Vantive in January 2000. That architecture has been branded as the Pure Internet Architecture, which is something of a misnomer because PeopleSoft applications also can be integrated using native drivers over any networking protocol.