Microsoft Offers Recession Break on Support Pricing
Microsoft says it will keep its legacy support pricing at 2008 levels in 2009 to help customers control costs during the recession. Microsoft typically raises its support pricing each year, with the pricing established three years in advance.Microsoft announced Feb. 17 that it will keep its legacy support pricing at 2008 levels this year to help customers control costs during the recession. In a statement, Microsoft said it will maintain 2008 price levels for Custom Support Agreements through 2009. Company officials said this is a break from the standard policy of annual price increases.
"Pricing for Custom Support includes an annual enrollment fee that normally escalates YOY [year over year], with the pricing published three years in advance," Microsoft said on its Help and Support Web site. Retaining 2008 pricing "provides cost savings to Microsoft customers and enables them to maintain support on older versions of Microsoft products until they have had the opportunity to complete their migration to supported versions," Microsoft officials said.
??Ã Problem resolution support for legacy products and service packs that have reached the end of Mainstream and Extended Support ??Ã Security hotfixes for vulnerabilities labeled "Critical" and "Important" by the Microsoft Security Response Center ??Ã Access to existing database of security and nonsecurity hotfixes ??Ã Ability to request nonsecurity hotfixes on new issues