Oracle Details Lifetime Support Policy

By Lisa Vaas  |  Posted 2005-09-21 Print this article Print

Lifetime Support for Oracle's own and its acquired applications comes in three flavors: Premier, Extended and Sustaining.

Under Oracle Corp.s new "Lifetime" support policy, "life" means five years. But just like hospital patients with good insurance plans and feeding tubes, additional support can be had—for a price. Oracle on Tuesday detailed its previously announced Lifetime Support Policy for its own, PeopleSoft, J.D. Edwards, Siebel and other acquired applications.
Lifetime Support is offered at three levels. The first level, Premier Support, provides maintenance and support of Oracle technology and applications for five years from their general availability date.
Oracle announces its 10th acquisition in six months. Click here to read more. Premier Support includes product updates; fixes and security alerts; tax, legal and regulatory requirements; certification with new third-party products; upgrade scripts; major releases; and technical support. For an additional, unnamed fee, you can buy another three years of life for your applications. This support level, which Oracle is calling Extended Support, delivers access to upgrades to the next generation of products. Extended Support is only available for select releases, however, which Oracle did not list. The third level, Sustaining Support, gives customers access to major product and technology releases and technical support, including access to online support tools, knowledge bases and call center technical support, for as long as customers license their software. Oracle wasnt forthcoming about pricing, although Oracle OpenWorld showgoers often asked, referring to current support policies that cost some 22 percent of the total software licensing fees. Check out eWEEK.coms for the latest database news, reviews and analysis.
Lisa Vaas is News Editor/Operations for and also serves as editor of the Database topic center. Since 1995, she has also been a Webcast news show anchorperson and a reporter covering the IT industry. She has focused on customer relationship management technology, IT salaries and careers, effects of the H1-B visa on the technology workforce, wireless technology, security, and, most recently, databases and the technologies that touch upon them. Her articles have appeared in eWEEK's print edition, on, and in the startup IT magazine PC Connection. Prior to becoming a journalist, Vaas experienced an array of eye-opening careers, including driving a cab in Boston, photographing cranky babies in shopping malls, selling cameras, typography and computer training. She stopped a hair short of finishing an M.A. in English at the University of Massachusetts in Boston. She earned a B.S. in Communications from Emerson College. She runs two open-mic reading series in Boston and currently keeps bees in her home in Mashpee, Mass.

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