UCC business cases

By Clint Boulton  |  Posted 2008-04-08 Print this article Print

Elliot said these services will become the rule, albeit with a caveat: businesses who buy such tools will also have to buy tools to manage and secure them, perpetuating another buying cycle.

Finding fascinating UCC business cases can be a tricky proposition. Elliot delivered two.

Need Another Size in The Fitting Room? RFID it.

In Japan, high-end jeans maker Mitsukoshi gets so busy that there are long lines for the fitting rooms. To alleviate the logjam of users tying up the rooms by having to make multiple trips onto the floor to find something that fits, the company put Cisco IP Softphones armed with RFID tag readers in the fitting rooms.

When a shopper needs to try another color or size, he or she simply scans the RFID tag on the garment bar code and the IP phone provides the store's inventory of sizes and colors for those jeans. If the customer wants to try on another pair of jeans, he or she uses the IP phone's help button to call an attendant and request another pair.

IBM made a $1 billion UCC bet. Click here to read more. 

Organ Donor Tracking

In another scenario, UNOS (United Network for Organ Sharing) uses an intelligent notification technology from Send Word Now to identify the right organ recipient and monitor the status of an organ as it is delivered to the recipient transplant team.

In the first half of 2007, 9,000-plus transplants were facilitated through the network, and 11,000-plus transplant-related alerts were sent each day via Send Word Now.

So, UCC doesn't just line the pockets of IBM, Microsoft, Avaya and any vendor that can provide the tools to help corporate employees do their jobs better; the technology can help save lives.


Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel