Mistake No. 5: Not Hiring the Correct Personnel for the Job

By Randy J. Ortiz  |  Posted 2010-08-26 Print this article Print

Mistake No. 5: Not hiring the correct personnel for the job.

Once you've ensured that the right people are on board, make sure their roles and responsibilities are clearly defined and understood by everyone.

Mistake No. 6: Not providing the proper training and guidance to your staff to react to issues and concerns that can be avoided.

The reenactments and role-playing scenarios I described earlier are extremely useful strategies in helping employees become better equipped at dealing with unexpected challenges.

Mistake No. 7: Not developing a Critical Environment Work Authorization (CEWA) process.

Any work to be performed in the data center should include a step-by-step description of what the job entails, the impact on company operations, safety measures to be taken and other critical details. This forces you to consider every move that will be made and ensures that a consistent CEWA process will be followed to prevent injuries and outages. Make sure all field personnel and contractors receive a copy of the process and thoroughly understand its contents. Each CEWA process should have a risk level associated with it. At our company, we designate work as having a risk level of 1-4. Work that involves higher levels of risk requires executive authorization.

Mistake No. 8: Not alerting your external or internal customers that work is being performed in the data center that could cause an outage.

Communication is critical to ensure that all parties, especially customers, are informed well in advance so that they can adequately prepare and ensure that their business operations are not impacted.

Mistake No. 9: Not taking advantage of free cooling in climates that will permit it.

Any time you can reduce dependence on mechanical cooling, the better. By the way, from a geographical perspective, this solution is more viable than you might think. Free cooling works when outside temperatures are about 65 to 66 degrees or lower. For example, with our data centers in Atlanta, we can shut off our units at night and go into free cooling mode.

Randy J. Ortiz is Director of Data Center Design and Engineering at Internap. A 20-year industry veteran, Randy has overseen the design and construction of more than one million square feet of data center facilities worldwide. He can be reached at randyo@internap.com.

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