Survey Your Team
Tip No. 3: Survey your team
Your own internal team often knows how well the relationship with your IT outsourcing partner is or is not working. Get them to provide honest, critical feedback to help determine whether you're working with the right partner or whether you need a new one.
Tip No. 4: Check your return on investment
One of the main reasons for using IT outsourcing in the first place is to reduce costs and get a clear return on your investment. Is your current IT outsourcing partner enabling your team to invest time in projects that provide clear value-and support revenue-for your organization? If not, you have another reason to reconsider the relationship.
If you determine that it's time to move to a new outsourcing partner, don't make the critical mistake of signing an outsourcing contract and thinking, "OK, I'm done." In reality, a service provider has to be managed just like employees do. With outsourcing, you are only going to get out of the relationship what you put into it. So, if you are not communicating with your provider or if you are not informing that provider about changes within your company's business units, don't expect your partner to be able to make recommendations to help you incorporate the change into your outsourced services. Communication is key to a solid, long-term outsourcing relationship.
If you find that you do need to make a partner change, be prepared to work with both your current partner and your new partner for a defined transition period. Of course, the length of time for such a transition varies depending on the complexity of the tasks being outsourced but expect between 30 and 60 days.