IT Pros Advised to Address Information Overload
A new Burton Group paper encourages IT to combat attention fatigue and information overload on an enterprise level.In an effort to combat attention fatigue and information overload, the Burton Group, a Salt Lake City-based IT research firm, released a research report Jan. 8 introducing the concept of an Enterprise Attention Management system. According to the report, in the current information economy, knowledge is everything but can be also stress-inducing, from e-mail overload, instant message intrusion on screens and unpredictable interruptions from PDAs and cell phones. An abundance of communication venues can make it difficult to pick out the important parts from the noise.
In the report, Craig Roth, a Burton Group vice-president and service director, encouraged IT architects to address information overload at the enterprise level through EAM, which is a method for improving the effectiveness of an enterprises information workers by providing tools and processes to help them gain control over the volume of communication they receive.