Eager for Interoperability

By Peter Galli  |  Posted 2006-02-14 Print this article Print

"Some 35 percent of SugarCRMs customers are on Windows Server already, so finding a way to work together that serves them best was our target for this. It does not change any of plans for Microsoft Dynamics CRM," he said.
Some of those mutual customers are eager for greater interoperability between the two companies. David Schmidgall, an IT manager for Superior Industries, a manufacturer of conveying systems and components, agreed, saying that the company, which has been running its business on Microsoft and Sugar Professional for some time, expects this collaboration to improve its back-end database integration and streamline its system administration. Valerie Kozikowski, a partner at professional services firm BDO Seidman LLP, agreed. "We recently deployed Sugar Professional edition on the Windows platform. Increased interoperability between the two will allow us to take advantage of the reliability, ease of use and simplified administration of the Windows platform," she said. Asked if he was concerned about the size and scale of Microsoft and the fact that it also had a competing product in the market, SugarCRMs Roberts said the reality is that a lot of organizations run mixed environments and it is up to customers to decide which application suite is best for them as both product lines had different advantages. "The overall CRM market is still maturing, and there is a lot of growth left. There is plenty of room for both of us in it," he said. Microsofts Hilf also stressed that this is not a "predatory" move in any way. "We do have a competitive CRM product, but we also have a complementary suite of products that SugarCRM can take advantage of," he said. Bob Sutor, the vice president for standards and open source at IBM, was not surprised by the move, given the similar deal Microsoft struck last year with JBoss, saying there is a lot of open-source software that runs on Windows. "Microsoft has a business model that they are trying to maintain here. I think they will continue to experiment, but I have no idea where they are going to eventually go on these things," he said. Check out eWEEK.coms for the latest open-source news, reviews and analysis.

Peter Galli has been a financial/technology reporter for 12 years at leading publications in South Africa, the UK and the US. He has been Investment Editor of South Africa's Business Day Newspaper, the sister publication of the Financial Times of London.

He was also Group Financial Communications Manager for First National Bank, the second largest banking group in South Africa before moving on to become Executive News Editor of Business Report, the largest daily financial newspaper in South Africa, owned by the global Independent Newspapers group.

He was responsible for a national reporting team of 20 based in four bureaus. He also edited and contributed to its weekly technology page, and launched a financial and technology radio service supplying daily news bulletins to the national broadcaster, the South African Broadcasting Corporation, which were then distributed to some 50 radio stations across the country.

He was then transferred to San Francisco as Business Report's U.S. Correspondent to cover Silicon Valley, trade and finance between the US, Europe and emerging markets like South Africa. After serving that role for more than two years, he joined eWeek as a Senior Editor, covering software platforms in August 2000.

He has comprehensively covered Microsoft and its Windows and .Net platforms, as well as the many legal challenges it has faced. He has also focused on Sun Microsystems and its Solaris operating environment, Java and Unix offerings. He covers developments in the open source community, particularly around the Linux kernel and the effects it will have on the enterprise.

He has written extensively about new products for the Linux and Unix platforms, the development of open standards and critically looked at the potential Linux has to offer an alternative operating system and platform to Windows, .Net and Unix-based solutions like Solaris.

His interviews with senior industry executives include Microsoft CEO Steve Ballmer, Linus Torvalds, the original developer of the Linux operating system, Sun CEO Scot McNealy, and Bill Zeitler, a senior vice president at IBM.

For numerous examples of his writing you can search under his name at the eWEEK Website at www.eweek.com.


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