Six Benefits of SAAS for SMBs

By Daniel Chalef  |  Posted 2011-02-01 Print this article Print

Six benefits of SAAS for SMBs

SAAS allows SMBs to gain access to the functionality that had previously been available only to larger enterprises with deep pockets. With the need for capital outlay and up-front costs eliminated, any organization can pay a subscription and receive enterprise-class applications as a service. SAAS provides additional benefits to SMBs, including the following six:

Benefit No. 1: Low financial risk

There is no up-front IT infrastructure or technology development investment and the recurring costs are predictable. There are no hidden costs for upgrades or maintenance; these are all included in the subscription. Also, there isn't a huge sunk cost. After the subscription or contract period ends, the customer is free to terminate.

Benefit No. 2: Easy deployment

Today's competitive organizations can't afford lengthy and complex projects. Most SAAS instances can be provisioned in minutes and be quickly configured with branding, process flows, additional fields, reports and other settings.

Benefit No. 3: Comprehensive support

Many SAAS vendors provide tiered pricing for different levels of support and service agreements. This way, you can choose the best package without paying for more or receiving less than you need.

Benefit No. 4: Relief for IT staff

Because there is no technology infrastructure or application environment to support, SAAS does not place any additional demands on your IT team. For SMBs without dedicated IT resources, SAAS applications are even more attractive.

Benefit No. 5: High security

When you move important data off-site to a service provider, you need assurance that the system is secure. SAAS vendors house their applications in world-class data centers with state-of-the-art power, ventilation and security features. They also employ encryption and the latest in security protocols to ensure the safety and integrity of your data.

Benefit No. 6: Access from anywhere

A SAAS application makes it possible to gain access to data and documents from anywhere that has an Internet connection. Remote and mobile workers can collaborate effectively with colleagues and share information using any suitable mobile device.

Daniel Chalef is founder and CEO at KnowledgeTree. Daniel is an entrepreneur, technologist and part-time guerrilla marketer whose career has included senior management, business analysis and engineering positions at software, Internet and telecommunications companies. As the CEO of KnowledgeTree, Daniel has led the company to its position as a recognized innovator. Daniel brings passion and enthusiasm to the KnowledgeTree team and is an avid commentator on industry trends. Previously, as CTO at Jam Warehouse and earlier in his career, Daniel headed up enterprise content management and workflow software implementation projects for premiere global retailers and consumer goods companies including Tesco PLC, Britvic PLC and Foschini Group. Daniel holds an honors degree in Business Science and Information Systems from the University of Cape Town, South Africa. Read Daniel's regular blog posts at and follow him on Twitter @danielchalef. He can also be reached at

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